Sr. Event Technical Lead, Audio Visual - The Ritz ...

Position Overview The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET. Key Job Responsibilities _Equipment Operation_ u2022 Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. u2022Troubleshoots technical issues and resolve problems quickly as they arise. u2022Complies with all Company security and safety measures. u2022Ensures equipment is secure from theft and/or damage when in use. _Customer Service_ u2022 Provides excellent service and strives to exceed the expectations and needs of internal and external customers. u2022 Maintains a positive relationship with all clients through effective communication. u2022 Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. u2022 Understands and fosters the hotel/client relationship. _Training/Staff Development_ u2022 Creates an atmosphere that fosters the development of technical and leadership skills in other employees. u2022 Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed. _Event Supervision_ u2022 Performs advanced work (pre/during/post event) with operations team members. u2022 Supervises and directs other technicians during an event. _Equipment Maintenance_ u2022 Assists team with proper security, storage, transportation, and maintenance of equipment. u2022 Performs inventory and forecasting of equipment needs. Job Qualifications u2022 Bacheloru2019s Degree is preferred. u2022 2+ years of field experience in specialty area is required. u2022 2-3 years of customer service or hospitality experience is preferred. u2022 Internal applicants must meet/complete all training and certification requirements as determined by Encoreu2019s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: u2022 External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: u2022 Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. u2022 Strong customer, client and coworker interface experience and abilities. u2022 A valid driveru2019s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. u2022 Must be able to lift 50 lbs. Competencies _Deliver World Class Service_ u2022 Hospitality u2022 Ownership _Do The Right Thing_ u2022 Demonstrates Self-Awareness _Drive Results_ u2022 Ensures Accountability _See The Big Picture_ u2022 Decision Quality u2022 Manages Complexity _Value People_ u2022 Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. u2022 Sitting: 2-3 Hours u2022 Standing: 4-5 Hours u2022 Walking: 4-5 Hours u2022 Stooping: 2-3 Hours u2022 Crawling: 2-3 Hours u2022 Kneeling: 2-3 Hours u2022 Bending: 2-3 Hours u2022 Reaching (above your head): 2-3 Hours u2022 Climbing: 0-1 Hours u2022 Grasping: 4-5 Hours _Lifting Requirements_ u2022 0 - 15 lbs: Continuously u2022 16 - 50 lbs: Frequently u2022 51 - 100 lbs: Occasionally u2022 Over 100 lbs: Occasionally _Carrying Requirements_ u2022 0 - 15 lbs: Continuously u2022 16 - 50 lbs: Frequently u2022 51 - 100 lbs: Occasionally u2022 Over 100 lbs: Never _Auditory/Visual Requirements_ u2022 Close Vision: Continuously u2022 Distance Vision: Continuously u2022 Color Vision: Frequently u2022 Peripheral Vision: Occasionally u2022 Depth Perception: Frequently u2022 Hearing: Continuously _Pushing/Pulling Requirements_ u2022 0 - 15 lbs: Continuously u2022 16 - 50 lbs: Frequently u2022 51 - 100 lbs: Frequently u2022 Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. _Warehouse_ Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $21.91 - $26.84 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Created: 2025-10-04