Service Manager - Hampton, SC

ATTENTION MILITARY AFFILIATED JOB SEEKERS, - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to, Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.Purpose:Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. , Attracts, retains, and effectively engages department personnel.Responsibilities:Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfactionCreates annual Service Department goals and budget, in alignment with the organization™s financial and operational objectivesDevelops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goalsCoordinates customer clinics, field days, and related promotional eventsSubmits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum creditSchedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledgeReviews work orders for completeness and accuracy prior to customer billing and ensures all billing follows the company™s internal and external credit policies.Ensures all departmental tools, equipment, and vehicles are in good working orderManages recruiting, staffing and employee development activities for employees reporting to this positionCommunicates to Corporate Service Manager on location facility needs and improvements related to service.Cooperates in efforts to keep the location yard mowed and maintained by making service personnel available to move machinery and maintain the yard appearance.Works collaboratively with sales and parts department in the Customer Account Management (CAM) strategies and providing excellent customer service.

Created: 2025-07-21