Support Engineer, Data Center Central Operations

DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, weu2019re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting capacity delivery u2014 and weu2019re looking for talented people who want to help. Youu2019ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youu2019ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youu2019ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Do you enjoy working in a face paced, changing, and innovative environment? Do you love working on data center hardware and machine learning racks? Are you someone who wants to directly impact the speed at which AWS optimizes and deploys capacity for our customers? The Central Operations Migration team is looking for someone who enjoys deep diving technical issues, can articulate and document technical solutions, and someone who can work backwards from our customers. What you will own: This role will be a Subject Matter Expert (SME) role working with engineering and service teams across multiple organizations to support the movement of capacity from one data center to another. This role will support the migration of server racks with a focus on driving increased speed through defect identification and mitigation. This role will work with both new and existing ML & non-ML server hardware types. This role will contribute to business north star goals, and own input goals at the team level. Who we are: The Data Center Central Operations Migration team. We are a team that provides technical support to the global operations business within AWS data centers. Our vision is to ensure that work driven in AWS Data Centers is safe, secure, serviceable, supportable and highly available for customers. Who youu2019ll work with: As an advocate and SME for Data Center Community (DCC) operations team, you will primarily be working within the DCC organization. Aside from your direct team, your daily work engagements will be with the data center planning teams, services teams and local operations teams. Why it matters: Amazon and Amazon Web Services are growing at an incredible rate. Now more than ever, AWS needs to innovate with new processes and automation that simplify our operations and execute at massive scale. You will have a company-wide impact; your work will impact thousands of customers. Youu2019ll help us land hardware and quickly deliver customer capacity, in order to enable rapid growth and availability. Key job responsibilities u2022 You will develop solutions to move and recover capacity for customers. u2022 You will interact directly with Data center technicians to support escalations for issue resolution. u2022 You will work with systems engineers to push upstream fixes to enable capacity recovery. u2022 You will work to deep dive defects throughout the rack migration process, and work to develop solutions to mitigate defects. u2022 You will contribute to data analytics to support your role. u2022 You will evaluate data and trending patterns to uncover defects across product life cycles. A day in the life A day in the life of this role will involve a mix of working with our internal DCC Ops, Support/System Engineering, TPM's, Hardware Engineering, and Software teams to address systemic issues and resolve capacity recovery campaigns. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.Basic Qualifications- Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - 3 yrs of data center experiencePreferred Qualifications- Process improvement / Six Sigma experience - Experience of Linux troubleshooting for hardware related issues - Experience of training technical content to non-technical audiences Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $67,200/year in our lowest geographic market up to $150,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Created: 2025-07-23