Amazon Connect ACGR Lead

Amazon Connect ACGR Lead (Remote) As an Amazon Connect ACGR Lead, you will make an impact by leading the technical planning and implementation of Amazon Connect Global Resiliency (ACGR) for enterprise contact center solutions. You will be a valued member of the cloud transformation team and work collaboratively with business stakeholders, cross-functional teams, and AWS service experts. In this role, you will: u00b7 - Lead the technical planning and implementation of Amazon Connect for customer cloud transformations. u00b7 - Develop and maintain technical playbooks for service outages or degradation, and conduct mock failover exercises. u00b7 - Ensure appropriate service quotas for chat and other digital channels. u00b7 - Conduct load testing and validation of ACGR configurations and processes for dual region replication. u00b7 - Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation. Work model: We strive to provide flexibility wherever possible. Based on this roleu2019s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. What you need to have to be considered: u00b7 - Extensive experience with Amazon Connect and its architecture. u00b7 - Strong understanding of AWS services including Lambda, API Gateway, and CloudWatch. u00b7 - Proven ability to lead technical planning and implementation for cloud transformations. u00b7 - Experience in developing disaster recovery playbooks and conducting failover exercises. u00b7 - Expertise in load testing and validating dual region replication configurations. These will help you stand out: Technical Planning and Implementation: Lead the technical planning and implementation of Amazon Connect for customer cloud transformations. Disaster Recovery: Develop and maintain technical playbooks outlining steps for service outages or degradation, and conduct mock failover exercises to test readiness Service Quotas: Ensure appropriate service quotas for chat and other digital channels Load Testing: Conduct load testing and validation of ACGR configurations and processes for dual region replication Collaboration: Work closely with business stakeholders to gather requirements and design solutions Monitoring and Automation: Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation. Applications will be accepted until Aug 30, 2025. The annual salary for this position is between $80,000 u2013 $140,000 depending on experience and other qualifications of the successful candidate. Benefits: u00b7 Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: u00b7 Medical/Dental/Vision/Life Insurance u00b7 Paid holidays plus Paid Time Off u00b7 401(k) plan and contributions u00b7 Long-term/Short-term Disability u00b7 Paid Parental Leave u00b7 Employee Stock Purchase Plan. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #L1-SS3Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2025-09-06