Technical Enablement Program Manager

Job Description Where youu2019ll work : Anywhere within CET +/- 4 hours GoTo is seeking a dynamic and technically astute Technical Enablement Program Manager to spearhead the upskilling of our customer-facing teamsu2014including Direct Sales, Partner Managers, and key channel Partnersu2014across our IT Support SaaS portfolio: Remote Monitoring and Management (RMM), Mobile Device Management (MDM), and IT Service Management (ITSM) solutions. Your mission: design, deliver, and measure impactful enablement programs that accelerate technical confidence, application expertise, and business value acumen, driving deeper, more effective customer engagements. Your Day to Day As a T echnical Enablement Program Manager, you would be working on: + Identify Technical Enablement Needs: Collaborate closely with Sales, Partner, Solutions Consulting, Product, and Customer Success leaders to uncover knowledge gaps, technical pain points, and opportunities to enhance value selling and technical fluency within our go-to-market teams. + Develop & Deploy Enablement Programs: Architect and execute comprehensive enablement initiativesu2014including training, role plays, workshop series, playbooks, and continuous learning pathsu2014tailored for diverse audiences and delivery modalities (live, virtual, on-demand). + Drive Technical Expertise: Stay at the forefront of RMM, MDM, ITSM technologies, industry trends, and competitive landscape. Translate timely insights into relevant, actionable enablement content that elevates team performance and customer outcomes. + Measure Impact: Define clear metrics and feedback loops to assess the business impact of enablement programsu2014track knowledge adoption, technical application, and downstream pipeline/revenue influence. Use data to optimize and continuously iterate programming. + Foster Cross-Functional Collaboration: Work in lockstep with the core Enablement, Sales, Product, and Marketing teams to amplify the effectiveness and reach of enablement content, ensuring seamless integration with broader organizational priorities. + Champion Value Selling: Reinforce best practices in value-based discovery, consultative engagement, and solution storytelling to drive adoption, customer success, and differentiated market positioning. + Empower Partner Ecosystem: Extend enablement strategiesu2014and deliver compelling technical trainingsu2014to Partner Managers and external partners, ensuring consistency of message and maximizing GTM leverage. + Deliver with Excellence: Confidently facilitate enablement sessions for live and virtual teams globally, adapting approach for technical and non-technical audiences alike. What Weu2019re Looking For As a echnical Enablement Program Manager, your background will look like: + Proven technical expertise and credibility in SaaS, IT infrastructure, or endpoint management (e.g., RMM, MDM, ITSM). + Track record of architecting and delivering impactful sales or technical enablement programs, preferably in a high-growth, cross-functional environment. + Demonstrated ability to engage and influence diverse stakeholdersu2014including executives, sales leadership, technical presales, partners, and field professionals. + Analytical mindset, with experience measuring, reporting, and optimizing learning outcomes and business impact. + Strong facilitation and presentation skills; adept at delivering complex concepts in an engaging, audience-appropriate manner. + Passion for driving continuous learning, business acumen, and technical mastery across go-to-market organizations. What We Offer At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your lifeu2014at work and beyond. Here are just some of the benefits and perks you can expect when you join our team: + Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs + Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days + Tuition and reading reimbursement programs to support your continuous learning and professional growth + Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching + Employee programsu2014including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching programu2014to amplify your connection and impact. + Registered Retirement Savings Plan (RRSP) to help you plan for your future + Gym reimbursement programs to encourage your physical well-being + Access to telemedicine services for convenient healthcare support + GoTo performance bonus program to celebrate your impact and contributions + Monthly remote work stipend to support your home office expenses At GoTo, youu2019ll find the flexibility, resources, and support you need to thriveu2014at work, at home, and everywhere in between. Youu2019ll work towards a shared goal with an open-minded, cohesive team thatu2019s greater than the sum of its parts. Weu2019re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together weu2019ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed Benefits: Comprehensive health insurance (medical, dental, vision), 401(k) plan with discretionary company match, paid time off, employee discount programs, Short Term and Long Term Disability, Basic Life Insurance, and fertility benefits. Annual Base Salary Range: $80,000.00 - $132,500.00 _The above shows our ranges from minimum to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits._ At GoTo, weu2019re bold enough to imagine a world of work without limitsu2014where curiosity and AI-driven innovation fuel our constant growth. As the leader in cloud communications and IT, we solve real-world challenges through practical, cutting-edge solutions and an unwavering customer-first mindset. Our culture is rooted in inclusion, ownership, and transparency, fueling an environment where every voice contributes to both personal and collective achievement. Here, collaboration sparks bold ideas, and authenticity is celebratedu2014empowering you to adapt, evolve, and make a real impact. Join GoTo, and help shape the future of work while accelerating your own growth alongside exceptional people who are redefining whatu2019s possible.GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.

Created: 2025-08-05