Facilities Coordinator - Remote

Job Title Facilities Coordinator - Remote Job Description Summary The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES u2022 Provide general overall facility management services, including continuous monitoring of office/facility u2022 Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery u2022 Follow up with clients to ensure customer satisfaction u2022 Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action u2022 Remain knowledgeable regarding all operational aspects of building systems u2022 Coordinate with outside contractors for the service and repairs of equipment u2022 Follow protocol for effective building-specific maintenance and safety procedures u2022 Maintain on-going communication with contractors, client, and team u2022 Assist with site inspection within the assigned building portfolio u2022 Create work orders and assign work orders to the engineering staff, subcontractors, and vendors u2022 Report on open and closed work orders and check the status of open work orders with the assigned party u2022 Request, review, and submit work orders, bids, and proposals from vendors u2022 Verify final invoice pricing and process payments in a timely manner u2022 Assist in the monitoring and assessment of vendor performance u2022 Train vendors on work order and billing procedures u2022 Manage complex work orders such as environmental issues and disaster recovery u2022 Manage service and performance of vendors and landlords for timely completion of jobs u2022 Create and record appropriate written communication between all parties u2022 Schedule and document maintenance and repairs on building equipment u2022 Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates u2022 Provide process and procedures training and direction to new associates u2022 Coordinate special events in support of client u2022 Assist with measuring and reporting key performance indicators against service level agreements u2022 Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4. Sense of Urgency 5. Multi-Tasking 6. Detail Oriented 7. Financial Knowledge 8. Time Management Skills 9. Team Orientation IMPORTANT EDUCATION u2022 High school diploma or a General Equivalency Diploma (GED) required u2022 Associates or Bachelors degree in facilities management, building, business or other related field preferred IMPORTANT EXPERIENCE u2022 A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity u2022 Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications u2022 Previous customer service experience u2022 Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS u2022 Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes u2022 Proficient in understanding management agreements and contract language u2022 Working knowledge of computer software programs and base building systems u2022 Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint) u2022 Demonstrated ability to exercise good judgment u2022 Excellent interpersonal skills u2022 Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time. AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location. #remote #LIremote Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidateu2019s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $26.45 - $26.45 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us. INCO: u201cCushman & Wakefieldu201d

Created: 2025-08-23