Client Engagement Executive

Client Engagement ExecutiveRemote - United StatesJR011349 At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things __ We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:Honesty,Reliability,Curiosity,Collaboration, andPassion. About the role and what youu2019ll be doing: The Client Engagement Executive is accountable for the growth of an Ensono client. The Client Engagement Executive ultimately owns the client relationship and will identify and leverage company-wide resources to address client satisfaction, growth, renewal, risk, or opportunity. This role is responsible for developing meaningful client relationships that will enable growth and clients for life. This role is responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. Although this role is an individual contributor role with no direct reports, the Client Engagement Executive is expected to work cross-functionally with various teams across Ensono, to include Service Delivery, Pricing, and Solutions Engineering, to grow existing Ensono client accounts. + Be the Clientu2019s main point of contact at Ensono, responsible for the commercial relationship with the client and maximizing current service portfolio with the client by owning executive relationship map & expansion of key technical and business relationships: + Whitespace growth of existing servicesu200b + Striving for a mix of Ensono products and services vs. single service u200b + Building key partnership and alliance relationships that impact the client or Ensonou2019s ability to grow and transform (e.g., with the Dell, AWS, MSFT account managers for the client) u200b + Managing messaging to the client on operational stability via active partnership with Service Delivery Managementu200b + Enabling and selling new services sales across the clientu2019s IT landscapeu200b: + Understand clientu2019s competitive services landscape for Ensono whitespace services. + Leverage Advisory & Consulting and Specialist team to identify client needs and build services growth plan by account. + Identifying and engaging in clientu2019s cloud and transformation strategyu200b + Introducing cloud native development practice areasu200b + Responsible for account plan, account strategy, account services growth plan, and SFDC data stewardship on the accountu200b + Bring the right Ensono relationships to the client on a regular basis: + Weekly internal client status and opportunity reviewsu200b + Monthly business reviews with the client and Ensono account teamu200b + Quarterly business reviews with client and Ensono account teamu200b + Manage Ensono Executive sponsor program by client + Be Accountable to bring the right technical and sales specialist roles to new service opportunities:u200b + Engage, be curious, drive positive disruption across the clientsu2019 IT teams: infrastructure, applications, business unitsu200b. + Listen and help clients in their transformation goals (i.e., get to the cloud, develop new apps, data strategies, data center consolidation, MF application modernization)u200b. Maintain client relationship map including key competitors and their client sponsors. u200b + Partner with Service Delivery Team (SDM) team to analyze, prioritize & communicate client health and CSAT to key stakeholders:u200b + Use data and influence to highlight and escalate service delivery issues that are getting in the way of client/ account growthu200b. + Accountable for driving MBR and QBRu200b + Actively influence the SDM team and other Ensono resources to address operational and commercial challenges, and ensure they are communicating resolution status to client. Service Delivery Leads are fully accountable and responsible for deployment, service quality and proactive recommendations.u200b We want all new Associates to succeed in their roles at Ensono. Thatu2019s why weu2019ve outlined the job requirements below. To be considered for this role, itu2019s important that you meet all Required Qualifications. Required Qualifications: + Bacheloru2019s degree or equivalent professional experience + 10u201315 years of enterprise sales or account growth experience, within managed services or IT solutions + Demonstrated success in consultative, solution-based selling within complex, matrixed organizations + Strong understanding of the managed services landscape, including competitive dynamics and industry trends + Proven ability to develop and grow executive-level relationships within mid-to-large enterprises + Exceptional communication, presentation, and negotiation skills + Ability to work independently, think strategically, and operate effectively under pressure + Skilled in influencing cross-functional teams and navigating ambiguity + Empathetic and client-centric, with a strong ability to uncover and align with business objectives + Comfortable challenging the status quo to deliver innovative solutions + Foundational understanding of mainframe services and modernization strategies + Working knowledge of cloud platforms (e.g., AWS, Azure), including associated value propositions + Familiarity with software licensing models and traditional IT outsourcing + Broad infrastructure knowledge, with the ability to speak credibly to technical and business audiences + Confident, assertive, and goal-oriented sales approach Why Ensono? Ensono is a place to make better happen u2013 for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. Some of our benefits include: + Unlimited Paid Days Off + Three health plan options through Blue Cross Blue Shield + 401k with company match + Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts + Paid Maternity Leave, Paternity Leave, and Sabbatical Leave + Education Reimbursement, Student Loan Assistance or 529 College Funding + Enhanced fertility coverage + Wellness program + Flexible work schedule + Depending on location, ability to take advantage of fitness centers As of the date of this posting, a good faith estimate of the current pay scale for this role is $115k to $162k annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility include a role-based, sales-incentive plan and an equity grant under our Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCPu2019s pay transparency policy can be found on OFCCPu2019s website (English_formattedESQA508c.pdf) . If you need accommodation at any point during the application or interview process, please let your recruiter know or email . JR011349

Created: 2025-08-05