Executive Sales Assistant

Overview The Part-Time Sales Assistant plays a critical role assisting the Executive Sales Professional by engaging with clients and sales processes to deliver a seamless and memorable shopping experience to our customers. In addition, the Part-Time Sales Assistant provides efficient and effective support to the designated Executive Sales Professional. Essential Duties & Responsibilities Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges. Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed. Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership. Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Sales Professional. Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Sales Professional and the brand. Supports product pulls, fitting room setup & recovery, floor presentation standards and seamless selling floor operations by embodying a “one team focused on the customer” mindset. Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones. Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional. Ensures all client information is captured in the concierge app. Handles sensitive and confidential with upmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook. Experience, Skills & Knowledge Past retail selling experience preferred. Interest in and appreciation for luxury and best-in-class service Strong communication and interpersonal skills Proactive thinker who takes initiative. Excellent interpersonal skills with the ability to build and maintain strong working relationships. Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.

Created: 2025-10-04