Medical Support Assistant - Glendale

Job Title: Medical Support AssistantDepartment: Department of Veterans AffairsHealthcare System: VA Eastern Colorado Health Care SystemsLocation: Glendale, CO/HybridThis position is structured as hybrid and supports the VA Eastern Colorado Health Care System. By applying for this role, candidates acknowledge and agree to a hybrid work arrangement that includes routine onsite work at VA facilities in Colorado, supplemented by remote work as determined by the client and facility-specific operational needs.While some assignments may begin with more remote work due to temporary space constraints, staff should expect to report onsite multiple days per week and must maintain the ability to commute to local VA clinics as needed.Salary Range: $22.29 onsite, $4.93 H&WWork Schedule: Full-timeOverview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.Key Responsibilities:Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelinesReceive and respond to incoming calls, secure messages, and Veteran inquiriesConduct patient check-ins and check-outs in person or virtuallyReview, verify, and update demographics, insurance, and other patient data in VA systemsProvide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustmentsCoordinate care across internal VA services and external providers when applicableMaintain confidentiality and compliance with HIPAA and federal privacy regulationsQualifications:U.S. citizenshipHigh school diploma or GED requiredOral and written proficiency with English.Basic medical terminology knowledgeMinimum of 6 months’ customer service experienceAt least one year of clerical, call center, or healthcare administrative experienceProficiency with Microsoft Office Suite (Outlook, Excel, Word)Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute (WPM))Ability to pass a federal background investigation and obtain Tier 1 security clearanceMust be able to work MST business hours regardless of time zoneFor remote roles: Reliable internet access and home-office setupFor bilingual roles: Spanish fluency strongly preferredFor Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferredSystems Used:VistAComputerized Patient Record System (CPRS)HealthShare Referral Manager (HSRM) [for OCC roles only]Microsoft Outlook, Excel, and TeamsVA secure messaging systemsSpanish fluency strongly preferredFamiliarity with HSRM and Third Party Administrator (TPA) coordination strongly preferredArrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.Arrow is a certified Service-Disabled, Veteran-Owned Small Businessjoint venture between Artemis ARC and AptiveResources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Created: 2025-10-04