Community Sales Manager - The Providence Group of ...

Position Purpose: The Community Sales Manager must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners.Assist all leads and prospects in the new homebuying process to meet and exceed your sales goal. You will establish your community in the area while representing The Providence Group in an ethical and professional manner; communicating policy and procedures regarding the company, community, homes and design to all prospects and buyers. Properly setting and managing buyer expectations while initiating, monitoring and expediting the home buying process all the way through closing. Conducting him/herself at all times with good business practice, within the Providence Group/Green Brick Company handbook and Georgia Real Estate Law.Active Georgia Real Estate license with continuing Ed course hours required and up-to-date at all timesUnderstand and use Lasso, Newstar and Buzzsaw as needed on a daily basisCompletely familiarize yourself with all floor plans, exterior designs and structural options that are offered within your communityKnow and understand your community’s Included Features, optional features and the “Do Not Do List”Know the HOA dues and what they includeKnow the home sites released for sale, home site premiums and how to properly demonstrate a home sitePrepare a Community Book to keep with you at all times to include:Plans- structural optionsBase Price sheets and lot premiumsIncluded Features listSelections sheets for spec homes with option pricingCommunity Information- HOA dues, utility information, etcSchool Information and other required informationCompletely familiarize yourself with the Company Handbook, TPG policies and proceduresHave a clear understanding of all documents used for contracts and be able to present them accurately to BuyersUnderstand and complete daily input of all prospects- first time and repeat into LassoFollow up with all prospects per the Sales Training GuideCollect and maintain current information about community facilities, services and be able to accurately present to realtors, buyers and prospectsCompletely familiarize yourself with the approved lenders, most popular mortgage options, closing costs paid and how to explain the mortgage processKeep up with the community, homes and incentives offered in your competitors’ communities. Drive through their communities weekly, complete the required monthly report and register on their interest list to receive information.Sales PerformanceMeet the monthly/quarterly sales and closing goals set for youProfessionally present and practice all components of the Sales process every day and implement the components of the Sales Training GuideRespond to all departments and management within a timely manner to all forms of communication (within 24-hours of your first day in the office)All Paperwork is to be completed and turned in with a full deposit to the corporate office within 48-hours of a binding agreement. Any EMD payment plans must be approved at time of contract in special stips.Understand all aspects of NewstarModels, Sales Center, Inventory Homes and Community:Your community and model are your showcase and need to give the best impression to every person that enters each community every day.Be onsite at Sales Center during designated company hours in the Sales AgreementEvery morning, turn on all model home lights, music and ensure the pillows are straight and model home is prepared for demonstrationReplace any light bulbs out and get with your builder if additional assistance is neededPlace balloons at your entrance and at your Sales Center dailyMaintain a well-organized desk and sales office at all timesHave lot signs out for all Sold Homes/LotsHave lot signs out for all Available homes that have been startedEnsure all community signs are perpendicular to the street so they can be seen by people driving down the street, straight and clean every dayImmediately put out an Under-Contract sign when you receive a binding agreement and update your sales center map- notify marketing if it is a pre-sale so they can mark it on your community map onlineWalk or drive your entire community dailyWalk all spec/inventory homes daily to ensure they are in perfect condition. Turn on all lights , ensure everything is working and they smell good. All completed homes must feature:Request professional photography from the Sales AdministratorChange the Status to Quick move-in within 30-days of completion and let Marketing knowA clean front door matInventory flyer in the kitchen with pictures and sales contact informationMortgage FlyerNter Now Lock or LockboxEach week walk all homes under contract to update your buyer and let them know about the progress of the homeHave a weekly community meeting with all CSM’s, Builders, Warranty members if applicable and any other team members. There is weekly community form to complete and send to the VP of Sales and Division President.Follow up with all backlog for homes started weekly with your builder on a phone call or email depending on buyer’s preference.Follow up with all backlog for homes not started every 2 weeks or more if desiredWalk your model home with your builder monthly to come up with any items that need to be corrected- caulking, paint touch up, floor squeaks, etc.Have at least 4 hard hats in your community at all times for showing prospectsMake sure the Kitchen is neatly organized with your personal food items and stored awaySales ProcessDevelop, practice and complete the proper sales presentation as listed in the Sales Training GuideAlways demonstrate model homes, home sites and inventory homesAsk questions to find out what is important to each prospectDiscover the W5 for every prospectComplete the Visitor Registration card for every prospect and realtor then enter it into Lasso dailyFollow up with every prospect per the Sales Training GuideUnderstand your sales and closing goals to ensure you meet or exceed themComplete all company paperwork requested in a timely and accurate mannerComplete company sales training and role play prior to selling homes.Maintain a good relationship with all departments and have an open line of communication with your construction teamCommunicate with your preferred lender weekly to ensure buyers are on trackProvide prompt attention to any customer concern for prospects or buyers and ensure they are helped by the appropriate partyCommunicate with all co-op RealtorsComplete weekly realtor visits, flyer drops and/or outreachMarketing/Lead Generation/PromotionResponsible for generating referral sales through good buyer relationshipsDevelop good realtor contacts by reaching out to top area realtors, realtors that have brought prospects in and that have sold homes in the communitySelf and company promotions by attending various realtor and HBA functionsWhen leads are sent from Online marketing, follow up with the appointment to confirm and complete the appointment form to send back in within 24-hoursSubmit all marketing requests as directed by the marketing departmentMaintain professional copies of collateral at all times of your floor plans, included features, HOA documents, preferred lender, site map, base prices and inventory sheetsAlways have marketing folders and business cardsEnsure your pricing in FMLS, matches the pricing on the company website and inventory sheetsPlan community realtor events such as a CE class in your model, take a top agent to lunch or another event monthlyRecommend and promote any incentives needed in your community to ensure you meet and exceed your monthly sales goalClosing Paperwork needed 30-45 days before closing:Final Amendment (confirming sales price, close date, earnest and builder deposits to be credited)- Make sure to send this to me and Meghan so she can confirm that the sales price meshes with what is showing in Newstar! We do not want to deal with surprises at the closing table or after as we are closing files in- house!Commission Agreement (if we are paying any co-op bonuses, make sure that you specify if bonus is being paid by Realty or Seller)Commission Voucher- SIGNED and make sure that info on the comm agreement and comm voucher match!Review the Exhibit C in the contract. If there are differences on that between lender they were using at time of contract and who they are with now, please include the updated closing costs information on the final amendment.OtherFollow all policies as written in the Community Sales Manager AgreementAdditional requirements can be amended by the VP of Sales at various timesEach sales agent can sell 1 personal home every 2-years at 0% commissions but is required to pay for any signs, FMLS fees or any fees incurred by the Providence GroupSupervision of Others: N/AAuthority/Budget/Decision Making/Discretion and Independent Judgment Ability: Commission Sales PositionPhysical Requirements: Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 25 pounds. Specific vision ability required by this job include close vision, distance vision, color vision and peripheral vision.Location: Neighborhood Sales OfficeEducation: Degree preferredExperience: New Home Sales Experience preferredNothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Created: 2025-10-04