Guest Services and Event and Game Day Staff | Part-...

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.As a member of the Guest Services Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter and event day security. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.This role pays an hourly rate of $14.00.Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matchingThis position will remain open until November 1, 2025.The Tyson Events Center is a 190,000 square foot multi-purpose facility, located in downtown Sioux City, Iowa. It was built, starting in 2002 and opened on December 17, 2003. The venue features a horseshoe-shaped seating bowl with an end court upper balcony with seats and 28 luxury suites. The Tyson Events Center is proud to be the home to the Sioux City Musketeers hockey team and Sioux City Bandits arena football team.The Tyson Events Center hosts over 140 different events each year, including concerts, sporting events, family shows, trade shows, competitions, religious services, bull riding competitions, commencement ceremonies, lectures, and political rallies among other corporate and community events. The arena is host to the NAIA Women's Division II Basketball National Championship and NAIA Volleyball Championship.The Tyson Events Center is owned by the City Of Sioux City and managed by Oak View Group, the expert in hosting and entertainment, partnering with over 300 clients at 400 global properties to create memorable experiences for millions of visitors every year.Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisorWhen gates open, welcome our fans with a great smile and helpful attitudeScan event tickets ensuring that the proper ticket is being used to gain entryAssist fans in locating their ticketed seatsBeing alert and proactive to potential hazards and reporting incidents when they occurMonitor your assigned area for issues and opportunities to make lasting memories for our fansRespond to all guest concerns/complaints promptly and in a professional mannerAssist guests in ADA accessible seating sectionsEnforce all building policies and procedures to ensure a safe environment for all guestsManage the foot traffic flow of large crowdsCheck identification of guests to verify age requirements for purchase of alcohol.Be knowledgeable about the venue emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.Operate magnetometers (walkthrough metal detectors/hand operated scanners)Prevent or diffuse situationsMaintain order and report suspicious activityProvide excellent customer service assistance to internal and external clientsHigh school diploma, GED or equivalent preferredMust have a demonstrated ability to function in a fast paced, high-pressure environmentExperience in a public facility highly preferredMust be able to communicate clearly and concisely in the English languagePossess strong interpersonal and communication skillsAbility to work both independently and as part of teamMust have the ability to work flexible schedule including long hours, nights, weekends and holidays.At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Created: 2025-10-04