Customer Support Agent

Job Type: Full-Time, HourlyMinimum Starting Pay: $20/hour Working Hours: Monday - Friday, 8 AM - 5 PM Location: On-Site in Greenville, SC 29615​​Experience: Early Career, some office experience requiredWork Environment: Office Environment Moderate to High Call VolumeDiverse Customer NeedsTeam Collaboration, escalations are rareEmphasis on Empathy~ 100 Employees, one locationWho We Are and What We DoCircuit Board Medics (CBM) was founded in 2010, and since then has built a stellar reputation in the remanufacturing industry by delivering high-quality work and exceptional customer service. We specialize in the repairs and upgrades of automotive and appliance modules, restoring the circuit boards of vital components helping to get our customers back up and running. By choosing CBM, our customers experience superior quality and significant cost savings compared to purchasing new replacement parts—all while contributing to a more sustainable future through remanufacturing.Guided by the vision CARE. SERVE. RESTORE., we are dedicated to restoring normalcy to our customers' lives when their electronics fail. This mission is driven by a team that genuinely cares, upholding the core values of People, Excellence, and Ownership in everything we do. Often this means going beyond the in-house repair work we do to consult with our customers remotely in order to diagnose and troubleshoot faults and failures. Through this level of excellence in workmanship and true customer care, Circuit Board Medics has earned a five-star reputation in the world of automotive and appliance circuit board remanufacturing.You can learn more about our products and who we are at: Description Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast-paced environment to ensure our standard one business day turnarounds are met internally, which helps meet our customers' needs externally. ResponsibilitiesResponding to customer requests without using scriptsReceiving inbound customer calls including pre-sale, sales, quote requests, and status requestsHandling texts/chatsResponding to support emailsReturning voicemails from customersMaking outbound calls to update customers on order statusBecoming knowledgeable in our repairs and services of appliance and automotive modulesParticipating in relevant ongoing training to better understand our markets and product offeringsSkillsStrong and professional interpersonal communication, both oral and writtenAbility to make empowered decisions to best serve the customer, escalations are rareStrong listening comprehension coupled with empathyTyping at 45 wpm or higherAbility to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneouslyAbility to learn new software quicklyQualities You Should Exhibit Strong sense of urgencyIntrinsic motivationLifelong learnerOwnershipHumility to ask clarifying questions, but confidence in your skillsReceptive to feedbackFaithful in the detailsStrong sense of communityEfficient, but patientBenefitsHealth Insurance - eligible 1st of the month after hireVoluntary Benefits - dental, vision, short-term and long-term disability, life insurancePaid time off - 2 weeks per yearPaid holidays - 8 days per yearStable Hours - Monday - Friday, days401(k) with company matchingParental time-offAdoption benefitsCasual dress codeBranded clothing allowanceFree fruitSocial outingsWhat can you expect during the application process?Start by applying online through our website or Indeed paying close attention to our custom application questions. We want to get to know YOU!Complete two assessments emailed to you with “Circuit Board Medics Application?? in the subject line. (You will receive the second email after completing the first assessment.) Please allow up to 30 minutes to complete both assessments, which may require use of a computer.Our talent team reviews each completed application within 3 business days. If we are interested in moving forward with your application, you will receive a phone call within 1 week of your completed assessment date. **Circuit Board Medics does require passing a Background Check and Drug Screening as terms of employment. Need Help?If you need any help along the way, you can reach us at

Created: 2025-10-04