Sr Director Operations

Senior Director OperationsAt our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director of Operations to be responsible for executing overall operational strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the Integrated Retail Team. The Senior Director, Operations leads team management, performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem-solving and process development. Focus on defining measurable results for the organization that enables and support outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.Bring your skills and build your career with IN Connected Marketing Services, the marketing division of the Company, where our focus is on influencing buyer behavior and driving sales through shopper marketing, experiential marketing, in-store event services and more. We form close relationships with leading brands andretailers that matter most. Apply today!What we offer:Full-Time Benefits (Medical, Dental, Vision, Life)401(k) with company matchTraining and Career DevelopmentGenerous Paid Time-OffResponsibilities:Create and define the long-term strategy for the Integrated Marketing Operations Team, including but not limited to, sourcing and procurement strategy, planning strategy, and field support strategy.Coordinate and successfully launch trade exhibits, shows, and regular company field programs to meet and exceed customer or client expectations.Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards, and staff development to keep unplanned turnover at a minimum and staff morale high.Make adjustments and optimize service quality to maximize our one-to-one consumer interactions.Qualifications:Bachelor's Degree or equivalent experience required; MBA Degree or equivalent experience preferred8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.)Previous experience managing 10+ direct reportsExperience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer packaged goods industryExcellent strategic thinking and process development skillsExcellent communication skills, both written and verbalJob Will Remain Open Until FilledThe Companyis one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods.The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.Position SummaryThe Sr Director, Operations INEX is responsible for executing overall operational strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the Integrated Retail Team. The Sr Director, Operations leads team management, performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem solving and process development. Focus on defining measurable results for the organization that enable and support outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.Essential Job Duties and ResponsibilitiesStrategic LeadershipCreate and define the long-term strategy for the Integrated Marketing Operations Team, including but not limited to, sourcing and procurement strategy, planning strategy, and field support strategySecure and align resources to enable the long-term strategy for the Integrated Marketing Operations TeamMeasure and evaluate operational activity against the go-to-market strategy and intended results.Tactical LeadershipHarness the operational capabilities of the organization to drive programs and processes while driving budgetary discipline; Maintain and protect client relationships through the collection of strategic data, meeting internal service level agreements, supporting client program reviews, and managing client/contract expectationsCoordinate and successfully launch trade exhibits, shows, and regular company field programs to meet and exceed customer or client expectations.Operational LeadershipBuild processes and infrastructure to enable scalable, measureable and profitable growthSet expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goalsOversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards and staff development to keep unplanned turnover at a minimum and staff morale high.OptimizationMake adjustments and optimize service quality to maximize our one-to-one consumer interactionsWork closely with other business leaders (i.e. Talent Acquisition, Field Execution, etc) to maximize processesIdentify and attend approved trade exhibits, shows and regular company field programs to develop and maintain knowledge baseIdentify gaps and best practices in operational support to improve overall performance.Supervisory Responsibilities Direct ReportsHires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resourcesIndirect ReportsMay delegate work of others and provide guidance, direction and mentoring to indirect reportsTravel and/or Driving RequirementsTravel and Driving are not essential duties or functions of this jobMinimum QualificationsEducation Level: (Required) Bachelor's Degree orequivalent experience(Preferred) Master's Degree orequivalent experience8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.)Previous experience managing 10+ direct reportsExperience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry.Skills, Knowledge and AbilitiesExpert level influencing skills - ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interfaceExpert level execution skills - ability to coordinate mutually agreed expectations of what is promised to the customer into measureable business resultsExpert level credibility skills - ability to use personal effectiveness to link relationships, processes, and business methodologies with cost-saving activitiesExcellent strategic thinking and process development skillsExcellent organizational and problem-solving skillsExcellent communication skills, both written and verbalMust be able to effectively handle multiple tasks and projects simultaneously in a highly complex environmentTeam player with good people skillsAbility to manage and develop a team of 10 or more employees, including direct and indirect reportsEnvironmental & Physical RequirementsOffice / Sedentary RequirementsIncumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.Additional Information RegardingThe Company Job Duties and Job DescriptionsJob duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Created: 2025-09-06