Healthcare Customer Advocate Ok

The Healthcare Customer Advocate will be responsible for handling both inbound and outbound calls to support our healthcare client providing service to residents of Oklahoma. In this role, agents are expected to deliver exceptional customer service by adhering to established protocols and guidelines. They will utilize various web-based systems to efficiently address and resolve customer inquiries, ensuring a seamless and satisfactory experience for each caller.This position is fully remote and open to individuals who reside in the state of Oklahoma.Important:At the end of the application, you’ll see a screen titled“Digital Interview.”Please wait a moment for thepurple linkto load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.High School Diploma or GEDMust be a resident of the state of OklahomaPrior call center or customer service experience highly desiredEffective verbal and written communication skillsAbility to multi-taskKnowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabsAbility to sit for extended periods of timeAbility to successfully pass a background investigation and drug screenMust successfully pass preemployment criteria testing and internet speed testCandidates must meet the following requirements to work from home:Enclosed and secure work area with zero distractionsMust have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload.Hotspots, satellite and wireless internet service is NOT allowed for this role.Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.Document each customers inquiry information into a database.Verify customers information, making corrections and updates as needed.Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.Follow-up with callers as necessary.Use statistical contact center data to make improvements to performance.Outbound calling for surveying to obtain client specific information.Shift and Schedule adherence.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Created: 2025-10-04