Senior Team Lead Institutional Onboarding Operations

WHO are we looking for?We are seeking a full-time Senior Team Lead for our Institutional Operations department to guide the onboarding process for both our new institutional client relationships and existing clients who have added additional services. This position will be on our Institutional Accounts team, will provide support for our Institutional Portfolio business line (examples include but are not limited to Endowments and Foundations, Pensions, Operating Reserves, and Cash Balance Plans), and will be specifically focused on ensuring integrity and timeliness in our data, records, and documentation for our newest clients. The candidate must maintain the highest professional and ethical standards, be well-organized, service- oriented, and capable of performing under tight deadlines. Lead a small group within the Institutional Account team focused on delivering exceptional, proactive service to valued client relationships at our held-here custodiansProvide guidance to CMC’s and Financial Advisors as early as the prospect phase to set proper expectations of how clients will be servicedOversee and communicate all phases of the onboarding and transition process for Institutional Portfolio clients, both non-discretionary and OCIO, to interested parties by creating project plans/timelines, and schedule as well as lead recurring onboarding calls that define action items and accountability across teamsPartner with other members of the onboarding team to continuously identify risks and opportunities as it pertains to the onboarding of institutional clients and work together and with management to address effectivelyAssist in custodian escalations and build strong relationships with custodian partnersManage and monitor data integrity and the internal set-up of new Institutional Portfolio clients and plans by defining a quality control process for the records of newly onboarded clientsAid as needed in all phases of the onboarding and transition process including but not limited to service contract execution, workflow requests with internal partners, review and completion of documentation, and creation of reports/presentationsMinimum Qualifications:Completion of a four-year college degreeMinimum 8 years of experience working in a Client Service role in the brokerage, investment advisory or financial services environmentWorking knowledge of institutional entities such as Non-profit organizations, Endowments and Foundations, and institutional accountsProficiency in navigating CRM systems and MS Office SuiteSuperior communication and relationship building skillsProven track record of attention to detail, efficiency, and accuracy in collection and auditing of dataDesired Qualifications/Skills:Industry relevant FINRA Series licenses such as 6/7 and 63/65/66.Comprehension of the qualitative and quantitative aspects of various types of investments including mutual funds, separate accounts, alternatives, and private equities.Excellent math skills and the ability to quickly grasp financial and investment concepts.Organizational and prioritization skills; ability to manage time-sensitive tasks simultaneously.Experience working with financial advisors.WHAT can you expect from your career at CAPTRUST?Our colleagues, like our clients, tend to stay with CAPTRUST for years. There’s a reason for it; it’s a great place to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.Our Employee Benefits Package shows how much we value our team. Some benefits include:Employee ownership opportunitiesBrick Bonus success sharing programComprehensive health coverage + Personify Health wellness platform401(k) program with a 5% employer match + financial planning for colleaguesWHERE will you be working?4208 Six Forks Rd #1700 | Raleigh, NC 27609Due to the nature of the role, this is not a remote or work from home position. #LI-OnsiteHOW do we build a world class organization one brick at a time?We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.Are you the next brick?To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:Ability to build successful, collaborative, and trusting relationshipsInstinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex informationA strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challengesInherent desire to give back to our communities and enrich the lives of those around usAn other-centered mindsetIntegrity through maintaining objectivityEEO/Diversity Statement:At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.CAPTRUST is committed to providing employment opportunities without regard to race, color, age, sex, sexual orientation, familial status, religious creed, national origin, ancestry, medical condition, marital status and registered domestic partner status, citizenship status, military and veteran status, disability, protected medical condition, genetic information, or any other status protected by law. CAPTRUST makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. #entry #mid-seniorThis position will remain open until filled.

Created: 2025-10-04