Customer Service Specialist

PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Customer Service Specialist to join our team at our Corporate office in Pittsburgh, PA.We offer competitive wages, hospital/medical insurance with no monthly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!This is an entry level advancement opportunity to learn about PITT OHIO's wide range of service offerings. It includes a 12-weekpaid training program.Provide general LTL and volume quotingCoordinate and quote Fast Track / Time Definite shipmentsSchedule pick-upsTrace shipments and provide freight chargesProcess re-billings from sales reps, 3rd parties and customersProcess fax and Internet requestsHandle Managed Accounts and special requests from Managed AccountEffective and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customersMeet monthly department telephone and email goalsAble to react to change productively and handle other essential tasks as assignedCommand of English language to communicate effectively with internal and external customersHigh School Graduate or GEDProficient in general mathMust be able to multi-taskMust be able to type a minimum of 40 wpmPrevious experience in telephone customer service/call center environment helpfulTransportation experience preferredKnowledge of Microsoft Office Environment, particularly Excel, Word and EmailAn excellent phone voice and a colorful / dynamic personality is essentialComfortable with existing and constant changes in technologyExcellent verbal and written communication skillsPITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.#POE2

Created: 2025-11-15