MUOS Site Support Engineer

Requires a Bachelor’s degree in Systems Engineering, or a related Science, Engineering or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. Agile experience preferred.CLEARANCE REQUIREMENTS:Department of Defense SECRET security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.Job Description:General Dynamics Mission Systems has an immediate opening for a Mobile User Objective System (MUOS) Site Support Engineer. This role provides Intermediate-Level (I-Level) support for the live MUOS system. The position on the program is titled “I-Level Maintainer” and is primarily focused on supporting the system operators (O-Level Operators) with maintaining the ground system network of a satellite-based communication system. This exciting role is in Scottsdale, Arizona with a future opportunity to work in Wahiawa, Hawaii. This role may require a rotation to Wahiawa, HI, for an extended period of approximately 18-24 months.REPRESENTATIVE DUTIES AND TASKS:I-Level Maintainer responsibilities include:Successfully recreate and/or close out site trouble ticketsTroubleshoot and resolve issues that impact system operationsProvide on-the-job training to O-Level operators and maintainers, as needed, to empower them to become successful in their rolePerform proactive system checks to both identify issues before they become problems, and to discover existing problems that do not have automated detection mechanismsWork directly with development engineers (i.e. D-Level) to collect data logs, equipment configuration, etc., in support of resolving issues that have been escalated to D-Level subject matter experts for resolutionIdentify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issuesProvide weekly written status reportsSupport 24/7 site operations, including “on call” support as requiredKNOWLEDGE SKILLS AND ABILITIES- Critical to Job Success:Active DoD Secret (or higher) security clearanceIAT Level II certification or qualifying degreeAbility to clearly communicate findings and recommendations to local operators, managers, and remote site technicians via verbal and written communicationSkills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environmentWorking knowledge of both the Windows (e.g. Windows XP, Windows 10, Windows Server 2003, Windows Server 2012) and UNIX (Red Hat Enterprise Linux and Solaris) operating systemsExperience with the configuration and monitoring of IP network equipment including routers, switches, firewalls, load balancers, and HAIPEsExposure to computer virtualization solutionsExperience with various network protocols (e.g. BGP, RDP, SCP/SFTP/SSH, SNMP, TCP, etc.)Knowledge of Public Key Infrastructure (PKI) certificate authenticationIdeal for Job Success:Experience with network management solutions (i.e. FCAPS: (F)ault management, (C)onfiguration management, (A)ccounting management, (P)erformance management, (S)ecurity management)Experience with Situational Awareness (SA) solutions (e.g. Netcool, NetMAC, Splunk, SIEM, ScienceLogic, etc.)Experience with the use of various Graphical User Interface (GUI) and command line utilities to troubleshoot both network and software issuesFamiliarity with Earth Terminal (ET) operation and maintenance (e.g. antenna control unit tracking, control, and troubleshooting; alignment of RF subsystems to meet gain, power, and frequency response requirements; troubleshooting of analog and digital signal processing equipment) is a plusPrior use and operation of RF test equipment including spectrum analyzers, signal generators, arbitrary waveform generators, and power meters is a plusPreferred MUOS specific knowledge/experience:MUOS system architecture and subsystem connectionsMUOS ground infrastructure and networking equipmentMUOS RF subsystems theory of operationMUOS WCDMA call processing concepts. Knowledge of the MUOS Ericsson Radio Access Network (RAN) solution is a plus (e.g. RBS, RNC, OSS-RC, moshell).MUOS backup/archive, planning/provisioning, key management system, and Over the Air Provisioning (OTAP) operationsOperation and use of MUOS Functional Terminals (MFTs), i.e. Radios.Knowledge of the MUOS Waveform is a plusUse of Remedy incident trouble ticket systems#CJ1This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.USD $115,674.00 - USD $128,325.00 /Yr.General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Created: 2025-10-04