Food & Beverage Manager | Full-Time | Five Flags Center

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.TheFood & Beverage Manageris responsible foroverseeing the executionservice of all catered & concessions eventswith a primary focus on the Five Flags Civic Center. This role will also include duties/projects as assigned at the Grand River Center. The Food & Beverageis responsible forassistingthe Director of Food & Beverage with the efficient, professional, and profitable operation.TheFood& Beverage Manager must be personable and able to work in an ever- changing fast-paced environment. The Food & Beverage Manager willbe responsible fortraining and developing all service staff. The Food & Beverage Manager is responsible for ensuring quality food and beverage is served to the guests of the Grand River Center & Five Flags Civic Center.The Food & Beverage Manager is responsible for assisting in the training of all catering, concession and support staff. The Food & Beverage Manager must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required.This role pays an annual salary of $45,000-$50,000Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)This position will remain open until November 28, 2025.The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests. The Five Flag Civic Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000.In collaboration with the Director of Food & Beverage, Management of Catering and Concessions Food and Beverage operationsincluding:interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance.Ensure legal, efficient,professionaland profitable operation of the venue.Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.Responsible for overseeing the serving of meals to guests or directing guests to the buffet line.Responsible for overseeing serving beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.Responsible forobservingguests to respond to anyadditionalrequests anddeterminewhen the meal has been completed.Responsible for executing all directivesstatedin all Banquet Event Orders.Responsible for completion and updating of administrative paperwork associated with events,i.e.diagrams,timelinesand side-work assignments.Responsible for ensuring tableware and linensreplacedas necessary.Be able toidentifyingredients orexplainshowvarious itemson the menu are prepared.Assistsin setting up banquet functions including linens, dishware,glasswareand silverware.Responsible forobservingguests to respond to anyadditionalrequests anddeterminebefore, during or after the served meal.Maintains sanitation,healthand safety standards in work areas.Must showdemonstratedability to meet the company standard for excellent attendance.Assures that the location equipment is operable and clean prior to start of event.Responsible for recognizing guests that are visibly intoxicated andtaking action to cutoff alcohol to such individuals.Leads F&B team with projects including training,inventoryandspecial events.Leads Concessions Department in supervising outlets when business demands.Enforces allOVGpolicies and procedures.Practices excellent Human Resources skillsregardingemployee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.Program Point of Sale system withaccuratemenu items and pricing prior to events.All other duties as assigned.2-year degree in Business Management or Hospitality preferred but will consider relevant work experience.3-5 years' experience working in a management capacity in a high volume fast-paced restaurant or catering environment.Experience with Square/Clover Point of Sale system.Capable ofoperating inMicrosoft Office applicationsincluding:Excel, Word, PowerPoint.Ability to supervise the work of others.Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear,business-likeand respectful manner which focuses on generating a positive,enthusiasticand cooperative work environment.Ability to speak, read and write in English.Ability to work well in a team-oriented, fast-paced, event-driven environment.Possessvalidfood handling certificate or alcohol service permit if required by state or federal regulations.Ability to handle cash accurately and responsibly.Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment.Ability to cost out menus and create new menu items when needed.Ability to work well in a team-oriented, fast-paced, event-driven environmentAbility to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment.Ability to work a flexible schedule; able and willing to work nights, weekends and long hours.At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Created: 2025-10-04