Event Concierge

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.We currently have an opportunity for a well-rounded and seasoned Event Concierge to join our Pier Sixty-Six Resort Banquet Team! The Event Concierge will focus on the group guest experience toward excellence.Reporting to the Director of Banquet, this role will be responsible for leading the operation with passion and creativity, ensuring exceptional five-star service. This role will require to be the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departmentsCommunication with other Event Concierge team and Managers to ensure seamless experienceBasic knowledge of hotel departments and purpose in fulfilling guests needsManage and assist all aspects of hotel events to include day to day coordinationDuring meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiencesBeing proactive in problem resolution, keeping clients advised on status of events and functions, including items pending that need follow upMulti-task and prioritize multiple requests and information; time management skills are necessaryUtilize software for generation of necessary documents and changes as neededDetailed knowledge of the hotel meeting space, group dynamics and event detailsSpecial projects as assigned by Department ManagerAttends daily Banquet Event Order meetings and weekly resume meetings as neededRecommends special outside services when requiredCoordinates and attends pre-convention meetings prior to conference when scheduledOverseeing the setup, replenishment, and presentation of buffet stations, ensuring food quality, variety, and visual appeal.Monitoring food safety and sanitation practices, ensuring compliance with health regulations and resort standards.Collecting and analyzing guest feedback to continuously improve the experience and address any issues promptly.Supporting the planning and execution of special events or group bookings, ensuring a seamless experience for guests.Our ideal, Event Concierge candidate will have:Excellent communication skills and a strong, innovative mindset.Applicants are required to have at least 2 to 3 years' experience. Must possess valid Food Handler’s card.Knowledge of Forbes service standardsAbility to work a flexible schedule that may include evenings, weekends, and holidays.Wine and spirit knowledge and service training knowledge.Previous catering, convention services, meeting planning experience preferred. Prefer operations/administrative experience in hotels, with banquet operation knowledge. One plus years’ experience in face-to-face customer service role requiredAbility to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephoneAbility to work well under pressure, dealing with many guest requests/questions within a short period of timeDeveloped computer proficiencies, Delphi experience a plusAs a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:Group medical, dental, vision, life, and disability benefits.Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursementAn employee assistance programPaid time off/sick timeParticipation in a 401(k) plan with a company match Complimentary team member mealsComplimentary room nights at Coral Tree Hospitality managed properties Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort

Created: 2025-09-06