Guest Services Clerk

Job Title: Guest Services ClerkFLSA Status: HourlyReports To: Guest Services ManagerUnder the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you’ll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length!ESSENTIAL DUTIES AND RESPONSIBILITIES Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptlyResponds to guest inquiries regarding offers, promotions, and eventsAdopts the guidelines established by Hometown Grocers to resolve the complaints from guestAccurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registersDistributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being metEngage guests in friendly conversation while making eye contact, scanning grocery items and completing monetary transactions. As needed, accurately bag items to ensure products arrive at their destination in the condition they left our store.Maintain an awareness of all promotions and advertisements. Records details of comments, inquiries, complaints, and actions takenProvides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activityPerforms guest verifications, processing orders, applications, forms, and requestsHands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket salesDirects unresolved issues and requests to the appropriate designated resourceContributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest servicePerforms other duties as assignedEnsures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pmRegular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available daysAbility to process information/merchandise through register systemAbility to communicate with associates and guestsAbility to read, count, and write accuratelyAbility to operate all equipment necessary to perform the jobKnowledge of wide range of goods and services of FestivalAbility to deal with multiple projects simultaneouslyStrong communication, interpersonal, and guest service skillsShould have sound practical judgment of prioritiesInterest in helping and working with guestsPHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipmentPhysical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above Ability to work varied hours/days, including nights, weekends, and holidays, as neededWORK SCHEDULEThe Guest Services Clerk is a Part-Time hourly position up to 20 hours/week. The work schedule includes afternoons, evenings, weekends, and holidays within the individual’s availability.Front End

Created: 2025-09-08