Customer Service Representative

Are you a people person with the ability to problem-solve? Do you thrive in fast-paced environments and enjoy providing top-notch service to customers?Look no further than Thornton & Grooms – a company dedicated to empowering individuals like you to reach their full potential.Thornton & Grooms is more than a workplace; we are a dynamic community committed to unlocking your full potential. Join a culture that values continuous professional development, integrity, and collaboration. A place where core values are more than just words on a wall, but the principles we live by. We understand a healthy balance is essential to our employee’s well-being and success. This is why we offer comprehensive benefits and no on-call for our field professionals. Our people don’t just work here; they thrive here. Thornton & Grooms. Trusted & Guaranteed since 1937.Fillsthe 3-day board by converting inbound customer calls into appointments for our field staffConsistently hits a raw inbound booking rateHave an average handle time of 3-6 minutesOnboards at least one customer per day into our Home Care ClubActively participates in ongoing training throughT&G, meetings, and company eventsHandles different communication methods with customers (i.e. emails, chats, voicemails and live phone calls)1+ years of customer service or post high schooleducationalexperienceA passion and drive to explain, present, and honestly provide options to customersAbility to work specific schedule they are assignedAbility to come into the office for working hoursSuccessful completion of a 9-panel drug test and background checkPaid community service and wellness days Excellent medical, dental, vision, and life coverage (with HSA matching options) 1:1 match on retirement savings (up to 3.5%) Free Home Care Club and 50% discount on the services weprovided

Created: 2025-10-04