Clinical Program Manager (RN/NP Required) - Critical ...

Job Description The Institute for Critical Care Medicine (ICCM) was established to advance the quality and coordination of critical care at Mount Sinai Hospital (MSH). Today, ICCM oversees the delivery of critical care services in 17 intensive care units across 6 sites within the Mount Sinai Health System (MSHS). In addition, ICCM provides essential support services to patients and clinical teams across both inpatient and outpatient settings. As a Clinical Program Manager, you will join a collaborative team and work closely with clinical providers, administrative staff, and other stakeholders to ensure smooth operations across critical departments. In this role, you will support the administration and daily operations of three key areas at Mount Sinai Hospital: Rapid Response Team, Vascular Access Service, and the Critical-Care Nursing Float Pool. The Rapid Response Team (RRT) provides 24/7 coverage, supporting clinical teams in evaluating, treating, and triaging critically ill patients. The RRT includes intensive care physicians, advanced practice providers, respiratory therapists, and other clinicians, ensuring timely, expert care. The Vascular Access Service (VAS) consists of physicians, advanced practice providers, and registered nurses specializing in the insertion and management of vascular access devices in both in-patient and out-patient settings. Through expert consultation, VAS enhances efficiency, improves care quality, and positively impacts patient experience. Within the Department of Nursing, the Critical-Care Float Pool provides experienced critical-care nurses resources to units throughout the hospital in response to fluctuations in census, staffing requirements, and patient acuity. This position is full-time and scheduled onsite during regular business hours at the Mount Sinai Hospital Campus, located in the Upper East Side of New York City. Qualifications + Baccalaureate Degree in Nursing is required. Masters in Nursing or health related field is preferred. + Certification in specialty area preferred (i.e. CCRN-Adult) + 5 years directly related experience (some supervisory preferred) + New York State License with current registration as a registered professional nurse. Certification in specialty area preferred. + Preferred: + A minimum of 3 years of recent clinical experience in an adult ICU setting within a tertiary healthcare center. + Leadership experience, including roles in management, clinical supervision, or as a charge RN. + Strong problem-solving, conflict resolution, and decision-making skills. + Demonstrated ability to lead, develop, and motivate multidisciplinary teams. + Ability to analyze complex data to identify trends and improvement opportunities. + Proficient with Microsoft Excel, PowerPoint, REDCap, and EPIC Hyperspace software. Responsibilities u2022 Oversees clinical operations within the program, using data and fact-based problem solving techniques to improve processes and outcomes. Ensures that all clinical initiatives run according to institutional and departmental policies and in accordance with any government or regulatory requirements as applicable. u2022 Recruits, orients, trains, coaches, counsels, mentors, disciplines, and evaluates staff in accordance with all internal policies and procedures. Communicates values, strategies, and objectives of department or division on a regular basis. Assigns accountabilities, delegates tasks and responsibilities, and plans, monitors and appraises job performance. u2022 Develops, maintains and reconciles departmental budget with financial responsibility and oversight for department or division. u2022 Plans, develops, and/or maintains departmental standard operating procedures. Regularly reviews policies and procedures and makes changes, or recommends changes to superiors as necessary. u2022 In conjunction with Nursing, Medical and Quality Leadership, coordinates educational and performance improvement activities within a designated clinical specialty. u2022 Develops and designs of action plans to support clinical performance and competency and provides support and educational resources to departments and services relative to nursing care delivery within the context quality assessment and improvement processes. u2022 Establishes and implements short and long term goals, objectives, policies and operating procedures for high level of performance in nursing care delivery. u2022 Coordinates and leads in the execution of day to day educational program activities, as appropriate to program objectives and areas of clinical expertise. u2022 Oversees the collection, compilation, and analysis of clinical program activity data to evaluate clinical performance and competence. u2022 Provides technical assistance, resource services, consultation and education to clinical specialty service relative to orientation, ongoing assessment of competency and performance improvement activities. u2022 Serves as a clinical role model and resource to the nursing staff. u2022 Prepares reports and analysis associated with orientation of new hires, ongoing competency and evaluation of staff performance and identification of related outcome measures. u2022 Provides timely status reports of results of assignments including identification of patterns and trends that require actions. u2022 Collaborates with other members of the health care team in the development, implementation, and ongoing review of policies, procedures, and standards of care for designated patient populations. u2022 Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures and guidelines as well as regulatory agency standards. Assures readiness for Joint Commission and other agency surveys and presents related programs during Joint Commission and other agency visits. u2022 Participates in daily activities that reflect budgetary constraints and incorporates financial principles into program development and allocation of resources. u2022 Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. u2022 Participates in the performance appraisal process of designated Nursing staff. About Us Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinaiu2019s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time u2014 discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patientsu2019 medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high

Created: 2025-09-09