NYC Shelters - LCSW / Client Care Coordinator ...

Client Care Coordinator Supervisor KEY RESPONSIBILITIES Provides clinical and administrative supervision to Client Care Coordinators to monitor performance, provides training to teach new skills and coaches to improve performanceUtilizes management tools and database to track staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standardsDevelops and implements performance improvement plans and manages progressive disciplinary process as neededWrites and delivers performance appraisalsConducts quality improvement reviews; develops and implements action plans to improve effectiveness and efficiency of staffAssists in the planning and implementation of operational procedures and provides program management with continuous feedback about operationsServes as point of contact for crisis intervention servicesMaintains clinical documentation and records that uphold all HIPAA regulationsCollaborates with referral sources including clinical care providers and legal entitiesReviews and addresses treatment/medication adherence issues as neededUtilizes multiple Electronic Health Record systemsDevelops, delivers and participates in ongoing professional trainingsJOB REQUIREMENTS Master's Degree in social services or behavioral health related field required; Current licensure-LCSWThree (3) years of job-related experience supervising staff who deliver medical, mental health or substance abuse-focused services to individuals living with chronic medical and/or severe and persistent behavioral health needsExcellent interpersonal, organizational, writing and computer skillsWorking knowledge of medical and/or behavioral health care environments including diagnoses/assessment, clinical terminology, documentation standards and health information systems strongly preferredRequired to work weekends, late nights, and schedule is subjected to change based on program needsBilingual Spanish or French a plus

Created: 2025-11-01