Technical Support Engineer

Job Title: Technical Support EngineerLocation: Denver, CO (Hybrid)About FusionAuthFusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado. Our mission is to make authentication and authorization simple and secure for every developer. Our product helps businesses securely manage customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world. We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support. With a great team and strong investors, we are expanding our team to help accelerate our growth and take FusionAuth to the next level.Job SummaryWe are recruiting a Technical Support Engineer who will join our engineering team and help us deliver excellent software support to our growing number of clients. In this role, you will understand our customers needs and help guide them through the issues they are having.For this role, you must be a creative and quantitative thinker, and be able to quickly grasp complex, technical subjects. Our users are generally developers, and their support questions tend to be sophisticated. A successful candidate will often be able to respond to a customers questions by independently reading through code to find an answer, or stand up a test integration with a 3rd party system to try and reproduce an issue. CIAM can get complicated, and this role often feels more like solutions engineering than it does support.ResponsibilitiesHelp customers integrate FusionAuth into their applicationsIdentify and Open bug issuesContribute to our documentation effortsParticipate in customer kickoff and optimization sessionsQualifications4+ years in technical support and/or software engineering rolesOutstanding ability to help customers work through issues, and to understand complicated topics and solutionsUnderstand and can execute RESTful API callsAble to quickly grasp and explain complex technical subjectsExcellent technical communication skillsCan multitask effectively across many customer conversationsExperience reviewing and interpreting codeJava experience is a plusIAM or CIAM experience is a big plusExperience working with developers as customersAll About YouYou love supporting customers in their successYou aren't afraid of getting into some codeYou really enjoy working with othersYou love working in a fast-paced environmentCompensation$80k-$100k expected base salary range**Pursuant to various state laws, we must display the pay range for this job. Since we are willing to hire within a broad spectrum of qualifications, this range is broad. The expected base salary may be adjusted based on individual qualifications, role, level and location.nnBenefitsnnFor full-time team members, we offer:nnntComprehensive medical, dental & vision plansnt401k with employer matchntFlexible spending account (FSA)ntPaid holidays & flexible paid time off (PTO)ntProfessional growth & development opportunitiesntEligibility for performance-based bonuses or variable compensation tied to individual, team, or company resultsnnnIf you are passionate about technology that solves real-world customer problems, and want to join a company that is moving the industry forward, FusionAuth is a perfect fit for you!nn__________________________________________nnApplication NotesnWe value authentic, thoughtful responses. Copy/pasted or AI-generated answers to application questions that dont reflect your own experience may disqualify your application.nnWork AuthorizationnApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.nnEqual Employment OpportunitynFusionAuth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.n

Created: 2025-10-04