Concierge

KETTLER currently has an opening for a Concierge at Ten M Flats, located in Columbia, MD.The Concierge, under the direction of the General Community Manager, is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests.Manage administrative requests from residentsDistribute packages and sign for deliveriesRecord resident service requests and ensure timely follow-upAssist team members with administrative or office needs such as assembling move-in packets and lease packets, etc.Issue guest parking passes and notify Community Manager of any unauthorized vehiclesMaintain schedule for party room, media room, or any other events and amenitiesReceive and distribute office mailAudit and reconcile KeyTrak daily and weeklyAssuring all service request follow up is completed within 24 hoursComplete all other tasks as assigned by the Property ManagerCustomer ServiceServe as the primary point of contact for the property, greeting all customers, residents, and guestsEnsure that all guests/customers are let into the building within a timely manner and directed appropriatelyAssist residents with directions, community information and services as well as information regarding the surrounding neighborhoodAnswer primary property phone line and deliver messages to the appropriate recipientEnsure excellence in curb appeal and continuous inspection of common areas and desk for cleanlinessAdvise Community Manager or appropriate team member of conditions in the community affecting the resident’s safety, reporting any residential dissatisfactionMaintain professional dress and conduct at all timesHigh school diploma or equivalent1-2 years customer service or sales experienceAvailability to work during designated shift every day of the year, including all holidays but excluding vacation and sick hoursExcellent computer and telephone skillsKnowledge of intranet applications, printers, multi-line telephones, fax machine, photocopierExcellent English communication skills, both verbal and written

Created: 2025-09-10