Vice President, Operations & Enterprise Application ...

DESCRIPTION The Vice President of Operations & Application Support provides strategic and operational leadership for a multi-functional team and external suppliers, with full accountability for delivering business and IT capabilities across enterprise applications. This includes systems supporting Finance, HR, Communications, and other tools leveraged throughout the organization. Success in this role is defined by the effective delivery and ongoing support of ERP and other enterprise applications, ensuring high levels of user satisfaction, technical reliability, and operational efficiency. This position oversees the day-to-day delivery of Application Maintenance and Support (AMS) services for Acosta IT and its business stakeholders. The VP owns the AMS service catalog and is responsible for driving continuous performance improvements across in-scope applications in a cost-effective manner, consistently meeting or exceeding expectations across IT, business units, and stakeholders. Ideal candidates will be commutable to an Acosta Group office in Jacksonville, FL; Lewisville (Dallas), TX; other market. Hybrid Arrangement is defined as 3/2 (days in Office to days with Remote eligibility). RESPONSIBILITIES Essential Functions of This Position + Provide strategic leadership to cross-functional teams and supplier partners in delivering ERP solutions and related capabilities to the business + Manage stakeholder engagement , ensuring timely and informed decision-making throughout project lifecycles + Oversee the budget for enterprise application delivery, including guidance on cost allocation and chargebacks for business-driven solutions + Support the implementation and ongoing maintenance of enterprise-impacting solutions such as contract management tools, procurement systems, SharePoint solutions, and internal recognition platforms + Ensure supplier accountability by clearly defining expectations and monitoring performance + Promote and apply product-centric best practices where applicable + Direct project managers in managing scope, schedules, resources, and costs across initiatives + Contribute to cross-program efforts that leverage the tools and expertise within the Enterprise Applications team + Lead the Enterprise Application Steering Committee , collaborating with leaders from Finance, HR, and other departments + Fulfill physical requirements as outlined below + Perform other duties as assigned QUALIFICATIONS Minimum Education and Work Experience + Bacheloru2019s degree required in a relevant field + Ten (10) or more years of experience in Information Technology (IT), Computer Science, Information Tech service management, or business process management (a combination of education, training, and experience may be considered) + Prior experience in Finance and HR domains , including ERP systems development, deployment, or operations + Oracle Cloud ERP, UKG - Time & Attendance + Payroll is strongly desirable + Strong background in IT program and project management + Proven ability to lead Application Maintenance and Support functions + In-depth knowledge of key technologies, development methodologies, and service management practices used at Acosta + Expertise in enterprise-level IT system integration and a solid understanding of information architecture + Demonstrated leadership skills , with the ability to guide cross-functional teams and influence stakeholders effectively + Ability to build and maintain productive relationships with business partners and suppliers; adept at navigating technical, business, and cultural dynamics + Results-driven and proactive, with a steadfast focus on outcomes and continuous improvement + Experience with Oracle Fusion is preferred + Commitment to a collaborative, team-oriented environment , including support for internal mobility and role transitions + Proven ability to drive policy, process, and behavioral improvements across teams + Business-savvy, with a clear understanding of contractual obligations and deliverables + Excellent interpersonal skills, including teamwork, conflict resolution, negotiation, and customer relationship management Tools : Oracle Cloud ERP; UKG (Time & Attendance + Payroll) ABOUT US Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agenciesu2014Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We recognize our associates are the foundation of our success. Thatu2019s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitionsu2014whether youu2019re looking for part-time flexibility or full-time career advancement. Ready for a career path thatu2019s as unique as you? Discover your path at Acosta Group Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact . Be sure to include

Created: 2025-09-10