Customer Service Assistant

Position Summary: This position is for EPES Transport, Inc., a division of Penske Logistics, based in Greensboro, North Carolina . The primary purpose of the Customer Service Assistant role is to ensure the efficient handling of customer service tasks and support the overall operations of the Customer Services Department. This involves managing administrative and clerical functions, processing orders, and coordinating activities to facilitate smooth logistical operations and maintain high levels of customer satisfaction. This position is based in Rockwall, TX Shift: Monday - Friday, 7am -4pm or 7:30am - 4:30 pm. (Onsite) Major Responsibilities: u2022 Schedule and coordinate load times with planners and ensure alignment with available equipment. u2022 Receive and enter load tenders from customers through various channels (email, fax, phone, EDI), and update the system with appointment details. u2022 Obtain and update necessary details related to purchase orders and trailers in the system. u2022 Assist Customer Service Representatives with their duties, provide temporary coverage for account activity, and handle rescheduling of missed or late loads. u2022 Demonstrate support for the Penske Quality Management System (PQS) and perform other duties as assigned to maintain service standards. u2022 Other projects and tasks as assigned. Qualifications: u2022 At least 1 year of customer service experience required u200bu2022 HS Diploma / GED required u2022 Independent problem solving skills required u2022 Intermediate computer skills u2022 Regular, predictable, full attendance is an essential function of the job u2022 Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: - The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. - While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. - Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. Job Category: Administrative Job Family: Customer Experience Address: 2890 B S Goliad Rd Primary Location: US-TX-Rockwall Employer: EPES Transport System, LLC Req ID: 2509195

Created: 2025-10-04