General Manager

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonaldu2019s USA. This franchisee owns a license to use McDonaldu2019s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonaldu2019s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonaldu2019s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonaldu2019s USA has no control over employment matters at the restaurant. McDonaldu2019s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. About us: We are known as the McDonaldu2019s Yoon Organization. We have been in business for over 20 years Our team of supervisors and directors work together with all our General Managers. We place value on working together with the goal for all restaurants to be operating at an outstanding level. We believe the philosophy, no person or restaurant left behind. We may have 9 restaurants but together we are ONE team - we take pride in helping each other. We always position our people for success. We provide support when needed and expect all members of the team to be present, actively contribute, and pull their own weight. Together we strive to build a culture of care, for our employees and our customers Job description and responsibilities: The General Manager (GM) is responsible for running a profitable restaurant and for making sure the restaurant meets the Companyu2019s critical customer standards of Quality, Service, and Cleanliness (QSC). The General Manager reports to the Operations Supervisor and leads a team of Shift Managers. The GM works with their team of managers to set the restaurant's goals and creates a plan to achieve those goals. The GM is expected to have open availability. In addition to following company policies and procedures, main accountabilities include, but are not limited to: People u2022 Shows respect for others and is sensitive to cultural/generational differences u2022 Fosters a positive and welcoming environment for all restaurant employees and guests u2022 Motivates team members to ensure everyone is active and involved; works to increase morale, inclusion and build confidence within the team u2022 Responsible for hiring and promotion decisions u2022 Ensures that training and employee development is taking place u2022 Deals directly with difficult or sensitive issues and finds solutions for such issues Performance and Customer Excellence u2022 Reviews and uses information from a variety of sources to identify opportunities and creates basic action plans for improving the restaurantu2019s performance u2022 Communicates the restaurant's business plan and actions for achieving the plan u2022 Establishes the restaurant's vision for customer service and communicates the vision to the restaurant team u2022 Always role models commitment to outstanding service and customer recovery u2022 Keeps up-to-date on new products and promotions u2022 Proactively identifies issues, needs, and safety risks and addresses them immediately Business Results u2022 Holds self and others accountable and follows up to ensure that others are meeting targets/objectives u2022 Demonstrates a

Created: 2025-11-15