Assistant Food and Beverage Operations Manager

Additional Information Job Number 25145349 Job Category Food and Beverage & Culinary Location The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAP (Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR u2022 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Day-to-Day Operations u2022 Assists in the ordering of F&B supplies, cleaning supplies and uniforms. u2022 Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures. u2022 Supports and supervises an effective monthly self inspection program. u2022 Operates all department equipment as necessary and reports malfunction. u2022 Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met. u2022 Encourages and builds mutual trust, respect, and cooperation among team members. u2022 Develops specific goals and plans to prioritize, organize, and accomplish your work. u2022 Celebrates and fosters decisions that result in successes as well as failures. u2022 Communicates areas that need attention to staff and follows up to ensure understanding. u2022 Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements. u2022 Follows property specific second effort and recovery plan. u2022 Stays readily available/ approachable for all team members. u2022 Demonstrates knowledge of the brand specific service culture. Ensuring Exceptional Customer Service u2022 Provides services that are above and beyond for customer satisfaction and retention. u2022 Serves as a role model to demonstrate appropriate behaviors. u2022 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. u2022 Takes proactive approaches when dealing with guest concerns. u2022 Sets a positive example for guest relations. u2022 Stays readily available/ approachable for all guests. u2022 Reviews comment cards and guest satisfaction results with employees. u2022 Responds in a timely manner to customer service department request. Additional Responsibilities u2022 Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. u2022 Analyzes information and evaluates results to choose the best solution and solve problems. u2022 Performs hourly job function if necessary. u2022 Extends professionalism and courtesy to team members at all times. u2022 Comprehends budgets, operating statements and payroll progress report. The hourly pay range for this position is $27.50 to $34.13. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ _Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the worldu2019s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the u201cGold Standardsu201d of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Created: 2025-09-10