Applebee's Restaurant Systems Manager

Company Background u2013 Flynn Group Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States. Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebeeu2019s, Arbyu2019s, Taco Bell, Panera, Pizza Hut, Wendyu2019s, and Planet Fitness brands spanning 44 states, and Australia, generating $4.6 billion in sales and employing more than 75,000 people. More information is available at . Company Background u2013 Flynn Applebee's Flynn Group Applebeeu2019s owns and operates over 440 Applebeeu2019s Neighborhood Grill and Bar restaurants in 23 states. With annualized sales of over $1.3B and over 21,000 employees, Flynn Group Applebeeu2019s is the largest franchisee in the Applebeeu2019s system, and the largest U.S. casual dining franchisee. Flynn Group Applebeeu2019s is a part of Flynn Group, the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States. More information is available at . Position Description The Operations/POS Support Team is accountable for the continuity of the computer services for the field user utilizing 600+ terminals, 110+ BOH Servers and more than 20 software application products. In order to meet this accountability, the POS Support Team must research software products for applicability to the operational environment, install appropriate products, and work closely with vendor personnel to ensure continuity of service. The software products supported by the POS Support Team include Windows Operating Systems, Microsoft Office Suite, POS software, in-house developed applications, off-the-shelf applications and communication software. The duties of the Restaurant Systems Manager include the 1st level hardware support and POS software support for Units within a Flynn Applebee's Market; currently we have units located in 23 states. The Restaurant Systems Manager will also be the 1st level hardware and software support contact for Remote Users in that Market (approximately 6+ Users). Individual must maintain detailed knowledge of Microsoft Windows Operating Systems and Office as well as PC related Hardware. As a member of the Operations/POS Support Team, you will be actively involved in testing new POS Hardware and Software upgrades for the Units. Essential Duties and Responsibilities REMOTE USER SUPPORT Individual is 1st line of contact for Applebeeu2019s Help Desk. Has specialized hardware and operating system knowledge. Includes understanding of network protocols and the ability to configure devices for network connectivity. u2022Ability to manage appropriate response to customer issues. u2022Installs PC's, Laptops, Printers and related hardware. Investigates hardware problems and performs all system hardware repairs as necessary. Performs advanced diagnostic testing. Major problems or repairs are directed to outside vendors as necessary. This requires detailed knowledge of PC hardware installation, repair, testing, and troubleshooting. u2022Installs and configures new restaurant hardware. Also responsible for reviewing, monitoring and upgrading existing restaurant systems. Determines user specifications for hardware and software. Purchases or installs custom software to meet user needs. Installs new, and maintains existing hardware and software. u2022Assist the Network Administrator/POS Manager in testing Application Software such as VPN connectivity and router installations. Assist Network Administrator in documentation of software settings. u2022Installation and building of security systems. u2022Installation of new televisions or other electronic devices the Market President may add. POS / CREDIT CARD Ability to oversee and assist in hardware installations with Applebee's IT and A.I.I. Help Desk. Must maintain knowledge and understanding of POS Menu Files for each market Credit Card Software u2022Assist in Credit Card Software Testing, verify Hardware compatibility u2022Document hardware settings as necessary APPLEBEE'S RELATED SOFTWARE SUPPORT Provide Support on all Flynn Applebee's Custom Applications u2022Provide 1st level support for Flynn Applebee's Applications to the unit managers as necessary u2022Maintain knowledge of Unit closing routines. u2022Report database problems to the Developers and follow up on solutions RESTAURANT OPENINGS & REMODELS Responsible for maintaining restaurant openings checklist u2022Maintain and monitor stocking levels for spare equipment and supplies u2022Order supplies to maintain a par set by the POS Manager u2022Follow up on warranties and repairs done by vendors (such as printers) u2022Track and Monitor status of assigned tasks u2022Process invoices for stock and supplies HELP DESK SUPPORT Takes all 1st level help desk calls from the AII Help Desk for Hardware issues. Will distribute 2nd level help desk calls to the appropriate personnel, i.e., POS Manager, Network Administrator or Application Developers. u2022Contact A.I.I. Help Desk or Vendor Software Support Help Desks when units are dissatisfied with service to achieve resolution POS HARDWARE KNOWLEDGE Has entry level hardware knowledge. Includes understanding of POS Hardware, BOH Server Hardware and Internet Connectivity Hardware. u2022Installs PC's and related hardware. Investigates hardware problems and performs minor system hardware repairs. Performs basic diagnostic testing. Major problems or repairs are directed to outside vendors as necessary. This requires basic knowledge of PC hardware installation, repair, testing, and troubleshooting. u2022PC Repair and POS Equipment repair u2013 repair and replacement of components such as hard drives, cooling fans, power supplies etc. u2022Basic LAN/WAN knowledge u2013 CAT5 wiring, 802.11 technology, testing, and troubleshooting. DUTY COVERAGE u2022Must be on call during business hours. u2022Work with Market Leader and Support Team to cover days off and vacation time. u2022Flexible schedule that will vary weekly depending on special projects or equipment down. Hours may vary from week to week u2013 30 hours one week to 50+ another. u2022Must be available for high priority on site visits while the restaurants are staffed. u2022Must have the ability to work overnight and early morning hours as needed for the business. TRAVEL REQUIREMENTS u2022Must be available for travel within the Market and to the Support Center or other locations for Training. u2022Must provide own vehicle with insurance and will receive a monthly auto allowance. Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. u2022Strong knowledge and experience with restaurant operations as well as a good working knowledge of POS systems. u2022Must be at an intermediate user level with Microsoft Office Products. u2022Must be a good communicator. u2022Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. u2022Ability to write reports, business correspondence, and procedure manuals. u2022Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. u2022Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. u2022Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. u2022Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. u2022Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. u2022Well organized with ability to multitask. CERTIFICATES, LICENSES, REGISTRATIONS u2022A+ Certification is a plus u2022Dell Certified Technician is a plus u2022Microsoft Office Specialist Certification is a plus u2022Microsoft Certified Desktop Support Technicians (MCDSTs) is a plus Perks for our employees: u2022Competitive salary u2022Health insurance u2022401(k) u2022Vacation u2022Development opportunities Physical Standards: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical requirements include but are not limited to: u2022Must be able to lift up to 50 pounds. u2022Ability to stand for long periods of time. u2022Should be able to maneuver and navigate ladders. u2022Ability to work in dark, cramped spaces when needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The employee should notify Flynn Applebee's of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the employee in this position may be required to perform other duties to meet business needs. Flynn Applebee's reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or Flynn Applebee's may terminate employment at any time. Why Work for Flynn Applebee's? Flynn Applebee's is a growing franchise that offers stability, opportunity for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to his or her fullest potential.

Created: 2025-10-04