Area Chief of Staff Veterinarian

BANFIELD PET HOSPITAL AREA CHIEF OF STAFF VETERINARIAN - CA Effective: 12/18/2024 SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES AND TASKS u00b7 Live and exemplify the Five Principles of Mars, Inc. within self and team. u00b7 Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors. u00b7 Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful. u00b7 Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs. u00b7 Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations. u00b7 Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team. u00b7 Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes. u00b7 Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod. u00b7 Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps. u00b7 Validate needed clinical skills of the veterinary assistants and veterinary technicians within assigned hospital pod. Partner with the practice manager to ensure adequate clinical skill set development plans are in place to address identified gaps. u00b7 Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention. u00b7 Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care. u00b7 Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals. u00b7 Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience. u00b7 Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits. u00b7 Other job duties as assigned. THE FIVE PRINCIPLES u00b7 Quality u2013 The consumer is our boss, quality is our work, and value for money is our goal. u00b7 Responsibility u2013 As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. u00b7 Mutuality u2013 A mutual benefit is a shared benefit; a shared benefit will endure. u00b7 Efficiency u2013 We use resources to the full, waste nothing and do only what we can do best. u00b7 Freedom u2013 We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership u00b7 Plans and Aligns u00b7 Drives Vision and Purpose u00b7 Develops Talent u00b7 Manages Conflict u00b7 Financial Acumen u00b7 Managers Complexity Functional u00b7 Attracts Top Talent u00b7 Communicates Effectively u00b7 Drives Results u00b7 Ensures Accountability u00b7 Functional/Technical Skills CAPABILITIES AND EXPERIENCE (CAN DO) u00b7 Ability to multi-task u2013 Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. u00b7 Organizational ability u2013 Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. u00b7 Surgical skills u2013 Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment. u00b7 Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. u00b7 Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning. u00b7 Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. u00b7 Computer skills - Comfortably and confidently uses a computer and specialized software. ATTITUDES (WILL DO) u00b7 Initiative u2013 Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand. u00b7 Integrity u2013 Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. u00b7 Cooperativeness u2013 Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others. u00b7 Flexibility u2013 Is open to changing situations and opportunities and is willing to perform all tasks assigned. u00b7 Independence u2013 Able and willing to perform tasks and duties without supervision. u00b7 Tolerance for Stress / Resiliency u2013 Maintains a positive u201ccan dou201d outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS u00b7 Ability to work at a computer for long periods of time. u00b7 Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job. u00b7 Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. u00b7 Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. u00b7 Requires sufficient ambulatory skills in order to perform duties while at hospital. u00b7 Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. u00b7 Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment. u00b7 The noise level in the work environment is moderately high. u00b7 Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. u00b7 Some travel required, to assist other area hospitals as well as for vendor visits and associate education. u00b7 Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control. DEA: Candidate must obtain state-controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING u00b7 Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required. u00b7 Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals. u00b7 3 years of experience in small animal medicine and surgery practice. BENEFITS & COMPENSATION u00b7 Salary range for this role is $142,175 - $244,481. Specific pay rates are dependent on experience, skill level, and education of the candidate, as well as geographic location. Pay rates for salaried positions may differ based on schedule worked. u00b7 Banfield offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness, and financial needs of our associates. Our benefits package includes: o Medical, Dental, Vision o Basic Life (company paid) & Supplemental Life o Short- and Long-Term Disability (company paid) o Flexible Spending Accounts o Commuter Benefits o Legal Plan o Health Savings Account with company funding o 401(k) with generous company match o Paid Time Off & Holidays o Paid Parental Leave o Student Debt Program (for FT DVMs) o Continuing Education allowance for eligible positions o Free Optimum Wellness Plans for your petsu2019 preventive and general care Benefits eligibility is based on employment status. FT associates are eligible for all benefits programs (Student Debt Program available for FT DVMs only); PT associates are eligible for those benefits highlighted with an asterisk. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospitalu00ae strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Created: 2025-09-10