Store Manager

The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero. Requirements Essential Job Functions (Responsible to) u2022Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation u2022Create a place of welcoming and belonging for our Guests and Team Members u2022Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance; ability to delegate tasks accordingly and follow up to ensure completion u2022Engage and lead company initiatives u2022Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste u2022Develop well trained Team Members by following Thorntonsu2019 training processes as prescribed while demonstrating and teaching our core values. u2022Support and guide Team Members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntonsu2019 Progressive Discipline Process u2022Assist GM in facilitating the labor model by ensuring the team is working the schedule to our standard to maintain adequate coverage for all shifts u2022Train and empower Team Members to de-escalate Guest service issues u2022Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy u2022Uses a point-of-sale cash register and other electronic equipment u2022Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records u2022Perform additional duties as assigned Key Relationships u2022Region Manager u2022General Manager u2022Guest Service Representative u2022Human Resource Manager u2022Recruiter u2022Trainer u2022Auditor Skills u2022Demonstrates a commitment to leading by example, considering no tasks as below oneu2019s position. u2022Contributes to setting work priorities and direction, supporting the team in achieving goals and objectives u2022Demonstrates a positive and approachable presence, even during stressful situations u2022Recognizes positive performance, celebrates team achievements, and addresses poor performance u2022Provides feedback effectively and with empathy u2022Collaborates with GM to deliver high-quality Guest service u2022Fosters team camaraderie, collaboration, and cohesion u2022Proactively identifies potential issues and works with GM to take action to avoid workplace disruptions u2022Uses

Created: 2025-09-10