General Manager (WC)

The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero. Requirements Essential Job Functions (Responsible to) u2022Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation u2022Create a place of welcoming and belonging for our Guests and Team Members u2022Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance u2022Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry u2022Track and manage inventory through count execution and submitting accurate orders to remain in stock u2022Delegate tasks to subordinate Team Members and follow up to ensure proper completion u2022Engage and lead company initiatives u2022Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste u2022Develop well trained Team Members by following Thorntonsu2019 training processes as prescribed while demonstrating and teaching our core values. u2022Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntonsu2019 Progressive Discipline Process u2022Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements u2022Train and empower Team Members to de-escalate guest service issues u2022Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy u2022Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records u2022Promote sales and profits working within the local community to partner and support events that extend the brand u2022Regular and predictable in-person attendance u2022Perform additional duties as assigned Key Relationships u2022Region Manager u2022Store Manager u2022Guest Service Representative u2022Human Resource Manager u2022Recruiter u2022Trainer u2022Auditor Skills u2022Demonstrates a commitment to leading by example considering no tasks as below oneu2019s position u2022Uses analytical skills to identify and solve a variety of business-related problems u2022Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc. u2022Prioritizes and distributes work to deliver objectives on time and to the highest standard u2022Demonstrates a positive and approachable presence, even during stressful situations u2022Recognizes positive performance, celebrates team achievements, addresses poor performance u2022Takes action to remove obstacles and address problems before they impact performance and results u2022Provides feedback effectively and with empathy u2022Actively solicits internal and external guest feedback to improve business relationships u2022Fosters team camaraderie, collaboration, and cohesion u2022Uses

Created: 2025-09-10