Client Service Representative

Ready to be part of something BIG? How does a BRAND NEW HOSPITAL located in a beachy, culture rich, neighborhood in Santa Monica, CA 90405 sound? VCA Main Street is a general practice hospital focused on u201cWorld-class medicine, with Hometown careu201d by ensuring that our love of animals translates into compassionate care and respect for our patients. We are looking for a Client Services Representative that is personable yet highly professional u201cservice extraordinaireu201d to join us in delivering our mission to our clients and their pets. Candidates must have 2-3 years of experience. As the face of VCA, the receptionist sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The receptionist is the pivot around which the hospital operates and is responsible for: u2022 Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. u2022 Scheduling and confirming appointments. u2022 Presenting and explaining fees, including processing payments. u2022 Recommending, selecting, and obtaining products and services, including prescriptions. u2022 Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). u2022 Managing medical records, reports and correspondence. u2022 Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesu2014both inside and outside. QUALIFICATIONS: u2022 At least one year of proven past experience helping customers working with people u2022 High School Diploma/GED or equivalent u2022 Must possess and demonstrate excellent communication skills u2022 Compassion for pets and peopleu2014as well as awareness and understanding of othersu2019 reactions u2022 Proven decision-making skills to choose the most appropriate course of action u2022 The ability to integrate new information into problem-solving u2022 Proficiency in Microsoft Office u2022 Willingness to work non-traditional hours, including nights, weekends and holidays u2022 The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste. Benefits: VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $21 to $23 per hour Hospital Address: 2671 Main Street, Santa Monica CA 90405 If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Created: 2025-09-10