Client Service Representative

Location: 360 Industrial Rd, San Carlos, CA 94070 Located in the heart of San Carlos, CA, VCA San Carlos Animal Hospital has proudly served the San Francisco Peninsula for over 40 years. Now operating from our new state-of-the-art facility, we provide advanced veterinary care using the latest technology to ensure pets receive the highest quality treatment. We're proud to be part of San Carlos' rich historyu2014from its railroad origins to its growth as a hub of innovation and compassion. Our dedicated team is committed to delivering exceptional care, fostering collaboration, and advancing veterinary medicine. At VCA, we foster a culture of collaboration and respect, where each team member's unique talents and personalities enrich our collective mission. Whether administering compassionate care or pioneering new advancements in veterinary medicine, our diverse team stands at the forefront of excellence. Join us as we continue to uphold our legacy of professionalism and passion at VCA San Carlos Animal Hospital. Let's embark on a journey where every pet receives the utmost care and attention they deserve. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: u2022 Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. u2022 Scheduling and confirming appointments. u2022 Placing outbound calls for follow-ups and reaching out to prospective clients. u2022 Presenting and explaining fees, including processing payments. u2022 Recommending, selecting, and obtaining products and services, including prescriptions. u2022 Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). u2022 Managing medical records, charts, reports and correspondence. u2022 Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesu2014both inside and outside. Essential Functions u2022 Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. u2022 Scheduling and confirming appointments. u2022 Placing outbound calls for follow-ups and reaching out to prospective clients. u2022 Presenting and explaining fees, including processing payments. u2022 Recommending, selecting, and obtaining products and services, including prescriptions. u2022 Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). u2022 Managing medical records, charts, reports and correspondence. Qualifications u2022 At least one year of proven past experience helping customers. u2022 High School Diploma/GED or equivalent. u2022 Excellent listening and communication skills. u2022 Compassion for pets and peopleu2014as well as awareness and understanding of othersu2019 reactions. u2022 Proven decision-making skills to choose the most appropriate course of action. u2022 The ability to integrate new information into problem-solving. u2022 Proficiency in Microsoft Office. u2022 Willingness to work non-traditional hours, including nights, weekends and holidays. u2022 The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste. Benefits We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more Pay 21-23/hr depending on experience If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Created: 2025-10-04