Service Coordinator

Hiring Immediately for Service Coordinator Transdev is proud to offer: + Competitive compensation $60,000 to $64,350/year Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 8 days + Holidays: 12 days; 9 standard and 3 floating + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. OVERVIEW: The Service Coordinator supports Transdev's contracted services agreement with Nassau County by providing hands on street operation management and supervision with proactive measures, including the issuance of directives to bus operators to keep fixed route bus services running safely and on time in spite of obstacles from traffic events, weather, passenger disruptions and other potential service interruptions. When situations require variation from standard practice, such as detours and schedule adjustments, the SC makes decisions and exercises the authority of the Company. Delivery of high quality service to the riding public is the foremost responsibility of the SC. This position is multi-functional and may rotate in shifts from driving in the field to boarding buses for real time service management and supervision. The work is often a series of routine and repetitive tasks punctuated with events requiring focus, attention, and problem solving in short intervals based on processing information quickly. Decisions made or information relayed requires clear communications one on one with internal staff, external agencies or with Nassau County bus customers onboard or at a bus stop. Incumbents must enjoy using their knowledge and skill to help others. Key Responsibilities: General: + Consults and coordinates with transit supervisors, command, bus operators, customers and any other necessary party regarding route and/or schedule variance. + Has decision making authority with realm of responsibility + Responsible for enforcing company policies within the shifts / service they manage + Thorough understanding of labor contract and work rules and responsible for ensuring compliance + Leadership role in solving problems and directing personnel appropriately + Supervises and instructs bus Operators with regard to safety and service + Directs, evaluates, commends and corrects the work of subordinate personnel with respect to adherence of rules, policies, and procedures + Assist Service Quality Managers (SQMs) with accidents and incidents. + Perform (Operator) evaluations and provides recommendations based on those evaluations Task One: Supervise, Direct and Monitor field operations: + Direct and monitor operators at the terminals and midpoints and giving direction on leave time. + Assist operators with boarding + Direct and monitor road operations including but not limited to ensuring bus operators perform to the standards set by Transdev, Federal and State DOT, FTA and Nassau County. + Direct and monitor bus operators including recommending discipline. + Route clearance: observe, react to, and report road conditions in need of repair or unsafe conditions that may affect bus operators or customers (potholes, construction, obstructions, etc.) + Direct and monitor bus operators for compliance with safety procedures, schedule adherence, fare collection and general public relations + Coordinate with command center using best judgment for solutions + Field customer questions regarding regular service or service interruptions + Performs and completes all required daily documents (Service Coordinator (SC) Road Log, SmartDrive Logs, Driver Vehicle Inspection Report (DVIR) Checks, Onboard Operator Checks, Booking Sheets, etc.) + Work the

Created: 2025-09-10