Training and Implementation Specialist

u003cdivu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003eRole Overviewu003c/strongu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eAs the Training and Implementation Specialist, you will help lead the education and enablement of long-term care (LTC) partners—nursing homes, assisted living facilities, and home health agencies—as they adopt and optimize our platform. You will deliver engaging in mostly virtual training, develop intuitive instructional content, and serve as a trusted resource for end-users and internal teams alike. This is a high-impact role that improves both client satisfaction and care delivery.u003c/pu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003eLocation: Remote-first (Must reside within commuting distance of Tampa, FL)u003c/strongu003eu003c/pu003eu003cdivu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003eResponsibilities:u003c/strongu003eu003c/pu003eu003cul type= 'disc 'u003eu003cli class= 'MsoNormal 'u003eDesign u0026Deliver Training Programsu003c/liu003eu003cul type= 'circle 'u003eu003cli class= 'MsoNormal 'u003eLead interactive training sessions (mostly remote) on software features such as care planning, staffing, electronic charting, resident engagement, and reporting and compliance dashboards.u003c/liu003eu003cli class= 'MsoNormal 'u003eTailor training curricula to facility type and size, clinical focus and tech environmentu003c/liu003eu003cli class= 'MsoNormal 'u003eConduct “train-the-trainer” sessions for super users so they can cascade knowledge to broader staff teams.u003c/liu003eu003c/ulu003eu003cli class= 'MsoNormal 'u003eDevelop Instructional Contentu003c/liu003eu003cul type= 'circle 'u003eu003cli class= 'MsoNormal 'u003eBuild clear user guides, quick-start guides, checklists, short video tutorials and slide decks that resonate with clinical and administrative audiences.u003c/liu003eu003cli class= 'MsoNormal 'u003eMaintain and revise materials to reflect product updates, client feedback and regulatory updates.u003c/liu003eu003c/ulu003eu003cli class= 'MsoNormal 'u003eOnboarding u0026Supportu003c/liu003eu003cul type= 'circle 'u003eu003cli class= 'MsoNormal 'u003eCollaborate with Customer Success and Implementation Specialists on phased onboarding planu003c/liu003eu003cli class= 'MsoNormal 'u003eProvide personalized coaching during go live and transitions as neededu003c/liu003eu003cli class= 'MsoNormal 'u003eManage post launch support channels and ongoing training questionsu003c/liu003eu003c/ulu003eu003cli class= 'MsoNormal 'u003eCross-Functional Collaborationu003c/liu003eu003cul type= 'circle 'u003eu003cli class= 'MsoNormal 'u003ePartner with Product Management to gather real-world insights on training pain points, feature adoption barriers, and client suggestions; influence the roadmap to improve usability for LTC workflows.u003c/liu003eu003cli class= 'MsoNormal 'u003ePartner with Sales to conduct demos and develop strategic onboarding plansu003c/liu003eu003cli class= 'MsoNormal 'u003eContribute to Marketing initiatives with success stories, user testimonials and training ROI datau003c/liu003eu003c/ulu003eu003cli class= 'MsoNormal 'u003eDrive Continuous Improvementu003c/liu003eu003cul type= 'circle 'u003eu003cli class= 'MsoNormal 'u003eGather insights from surveys and support interactions to refine materialsu003c/liu003eu003cli class= 'MsoNormal 'u003ePilot new training techniques to improve learner engagement and retention.u003c/liu003eu003c/ulu003eu003cli class= 'MsoNormal 'u003eIndustry Knowledge u0026Best Practicesu003c/liu003eu003cul type= 'circle 'u003eu003cli class= 'MsoNormal 'u003eStay current with LTC regulations, trends, emerging technology standards and best practices.u003c/liu003eu003cli class= 'MsoNormal 'u003eAttend LTC conferences and webinars to represent and improve our training programs.u003c/liu003eu003c/ulu003eu003c/ulu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003eQualifications:u003c/strongu003eu003c/pu003eu003cul type= 'disc 'u003eu003cli class= 'MsoNormal 'u003eEducation u0026Experienceu003c/liu003eu003cul type= 'circle 'u003eu003cli class= 'MsoNormal 'u003eBachelor’s degree in Healthcare Administration, Nursing, Instructional Design, IT, or related field (or equivalent experience)u003c/liu003eu003cli class= 'MsoNormal 'u003e2-3 years delivering technical or software training to healthcare staff—ideally within LTCu003c/liu003eu003cli class= 'MsoNormal 'u003eStrong presentation, documentation, and communication skillsu003c/liu003eu003cli class= 'MsoNormal 'u003eExcellent verbal and written communication: able to translate complex software workflows into intuitive instructions.u003c/liu003eu003cli class= 'MsoNormal 'u003eExperience leading virtual and classroom training sessionsu003c/liu003eu003cli class= 'MsoNormal 'u003eStrong collaboration skillu003c/liu003eu003c/ulu003eu003c/ulu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003ePreferred:u003c/strongu003eu003c/pu003eu003cul type= 'disc 'u003eu003cli class= 'MsoNormal 'u003eKnowledge of EHR or care-management platformsu003c/liu003eu003cli class= 'MsoNormal 'u003eExperience with LMS platforms or instructional design toolsu003c/liu003eu003cli class= 'MsoNormal 'u003eHealthcare certifications or clinical experienceu003c/liu003eu003cli class= 'm5984371710781138973MsoListParagraph 'u003eFamiliarity with workflows: charting, compliance, med administrationu003c/liu003eu003c/ulu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003eTravelu003c/strongu003eu003c/pu003eu003cul type= 'disc 'u003eu003cli class= 'MsoNormal 'u003eWillingness to travel up to 20% for onsite training sessions, go-live support, and industry events.u003c/liu003eu003cli class= 'MsoNormal 'u003eValid driver’s license and ability to coordinate travel arrangements (flights, hotels, rental cars) when needed.u003c/liu003eu003c/ulu003eu003cp class= 'MsoNormal 'u003eWhy Join Us?u003c/pu003eu003cul type= 'disc 'u003eu003cli class= 'MsoNormal 'u003eCompetitive compensation + full benefits (WFH, medical, dental, vision, life, ADu0026D, 401k, PTO)u003c/liu003eu003cli class= 'MsoNormal 'u003ePlay a pivotal role in helping LTC providers transform care delivery through technology, directly influencing resident outcomes and staff efficiency.u003c/liu003eu003cli class= 'MsoNormal 'u003eInfluence product development by sharing firsthand training insights, and build out the training function as the company scales.u003c/liu003eu003cli class= 'MsoNormal 'u003eJoin a collaborative, mission-driven team dedicated to improving LTC operations—your excellence in training will directly contribute to our clients’ success.u003c/liu003eu003c/ulu003eu003cp class= 'MsoNormal 'u003eu0026 u003c/pu003eu003cp class= 'MsoNormal 'u003eu0026 u003c/pu003eu003c/divu003eu003c/divu003e ', 'location ': 'Tampa, FL ', 'remote ':null, 'jobtype ': 'directhire ', 'remoteoption ': 'full ', 'featuredonjobboard ':false, 'ownedbyagency ':false, 'externalid ': 'FL197-2748229

Created: 2025-10-04