Hotel Front Desk Supervisor

Hotel Front Desk Supervisor AC Madison Downtown Join a 2025 USA Today Top Workplace WinnerStarting at $20.00/hour, experienced candidates may qualify for a higher wageFlexible availability required on Monday to Friday, Weekends are a must, and HolidaysOpen to Morning, Evening, and Overnight shifts1 Year of Hotel Front Desk ExperienceWhy You'll Love Working HereThe Hotel Front Desk Supervisor position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the AC Madison Downtown .How You'll Make An ImpactLead the way in guest service excellence as the Hotel Front Desk Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.Provides highest level of service by anticipating, listening attentively, and responding promptly to guests' needs, setting the standard for front desk team to followEnforces policies and procedures according to NCG Hospitality and property brand standardsAssists in recruitment, orientation, training, and scheduling of new team membersAssists in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reportsAbility to perform all duties of a Guest Service RepresentativeWhat Success Looks Likes1 Year of front desk experienceAt least one year of supervisory experienceMotivated to maintain excellent customer service reputationStrong oral and written communication and interpersonal skillsStrong attention to detail, organization, and follow-up abilitiesAbility to work effectively and efficiently in a fast-paced settingWhat Will You Get At NCG Hospitality?The AC Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.Career DevelopmentPersonalized career pathing and skill developmentLeadership and mentorship programsEducational and certification reimbursementTeam Member PerksWorldwide hotel discounts and free stays at NCG Hospitality managed hotelsCatch of the Day - earn bonuses for going above and beyond to support team and guestsEveryone Sells - earn cash for bringing in business to our propertiesPaid Volunteer hours - Earn money for community serviceHealth & Wellness BenefitsMedical, dental, and vision plansPaid sick time and Paid Time OffVirtual telehealth access and employee assistance resourcesMonthly health and fitness reimbursement programsFinancial SupportSame-day pay optionsReferral bonus - earn cash for bringing great team members401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%Ready To Grow With Us?Visit to explore all current openings and view this short video on Who Is NCG Hospitality.NCG Hospitality is proud to be an Equal Opportunity Employer. Compensation: $20.00 per hour

Created: 2025-10-04