Front Desk

Position: Front Desk / Customer Service Rep Location: Wake Village, TXHours: Flexible - see below Tuesday - Friday 7:15 am - 5:15 pm with 30-minute lunch. (38 hours per week) OR Tuesday - Friday 7:45 am - 5:00 pm with 30-minute lunch. (35 hours per week) May be asked to work three or four Mondays a year. Mondays are 7:45 am to 1:45 pm with no lunchPay: $12-16/HR, doe We are seeking a reliable and professional Front Desk / Customer Service Representative to join our team. This position plays a key role in ensuring excellent customer service, smooth office operations, and supporting sales initiatives. The ideal candidate will be comfortable handling a mix of administrative tasks, customer communication, and any other job duties as assigned. Responsibilities Answer incoming phone calls and direct them to the appropriate person/department Take and process customer orders accurately File and maintain office records and documentation Perform outbound cold calls to generate new business opportunities and follow up with existing customers Calculate and provide pricing information to customers as needed Contact customers regarding past-due invoices in a professional and courteous manner Help out with inventory counts as needed Proofread PDF's and bags Provide excellent customer service, helping take care of customer complaints and filling out complaint forms as needed Support general office operations and assist team members as required Qualifications Previous experience in customer service, administrative support, or front desk operations REQUIRED Strong phone etiquette and excellent verbal/written communication skills Ability to multitask and manage time effectively in a fast-paced environment Comfortable making cold calls and following up with customers Proficient with basic computer applications (Microsoft Office, email, order entry systems, etc.) Physically able to walk up stairs multiple times per day Dependable, professional, and detail-oriented

Created: 2025-09-12