Medical Assistant (MA) - Specialty Offices - Multiple ...

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Lima, OH Summary of Primary Function/General Purpose of Position The Medical Assistant Certified is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patientu2019s chief complaint (including, but not limited, to respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines. Essential Job Functions u2022 Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role. u2022 Identifies significant changes in patient condition through data collection and reports them to the provider. u2022 Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource. u2022 Demonstrates standards of excellence in care in all interactions, for both internal and external customers. u2022 Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs. u2022 Show patients to examination rooms and prepare them for the physician. u2022 Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed. u2022 Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment. u2022 Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit. u2022 Documents in electronic medical records (EMR) accurately and appropriately. u2022 Manages in basket messages in the electronic health record (EHR) under the Provideru2019s verbatim instructions. u2022 May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out). u2022 Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed. u2022 Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Active Medical Assisting certification from one of the following (required): + Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT) + If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina) BLS Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH) Education High School/GED (required) Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina) In South Carolina (completion of one of the below is required) -An accredited Medical assistant post-secondary education program -A Career and technical education health sciences program approved by the South Carolina Department of Education -A medical assisting program provided by a branch of the United States military -A Medical assisting United States Department of Labor approved Registered Apprenticeship program -A Training program that is delivered, in whole or in part, by a health care employer that aligns to a nationally accredited certification exam Work Experience Completion of externship or clinical lab training (preferred) 1 year of recent Medical Assisting experience (preferred) Skills u2022 Record patients' medical history, vital statistics, or information such as test results in medical records. u2022 Interview patients to obtain medical information and measure their vital signs, weight, and height. u2022 Prepare and administer medications as directed by a physician. u2022 Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing. u2022 Provide authorized prescription and drug refill information for pharmacies as directed by provider. u2022 Explain treatment procedures, medications, diets, or physicians' instructions to patients. u2022 Clean and sterilize instruments and dispose of contaminated supplies. u2022 Perform routine laboratory tests and sample analyses. u2022 Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. u2022 Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds. u2022 Strong oral and written communication skills u2022 Ability to collaboratively work with patients, families, and teams within a high-volume environment. u2022 Medical terminology u2022 Attention to detail u2022 Ability to multitask u2022 Ability to use standard office equipment (i.e. computer, copier, phone, fax machine) Many of our opportunities reward your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health u2013 Youngstown, Ohio or Bon Secours u2013 Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Created: 2025-10-04