Network Support Technician I, II or III

DescriptionPosition Overview:Astound Broadband is currently searching for a Network Support (CNOC) Technician I, II or III, for our Applications, Systems and Network Operations Department. The Commercial Network Operations Center is responsible for monitoring and response of service related issues impacting customers in order to expedite repair and minimize negative customer experience. The Operations department is a 24/7 service provider for the organization.The CNOC Technician I provides 24/7 trouble isolation and remote restoration for Commercial customers services as they connect to the Astound Broadband Powered by Wave network. These include, but are not limited to detection, ticketing and triaging of switch, network, transport, or systems faults across multiple technologies on the Voice, Video and Data and Power Plant network. The CNOC Technician I utilizes all available OSS platforms and tools to perform isolate, repair or restore faults for Enterprise Customer networks. Additionally, the CNOC Surveillance Technician I will maintain strong situational awareness of changes being performed throughout the core network through a solid change management process. This position reports directly to the CNOC Manager/Supervisor and has no supervisory responsibilities. This position has a potential for a Hybrid work environment.The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. The company reserves the right to modify or change the duties or essential functions of this job at any time.The primary position responsibilities will include, but are not limited to:Triage commercial services and equipment for outages and performance issuesIsolate and identify cause of faults for customer network related issuesRemote restore/reroute competenciesPerform equipment checks remotely using automated monitoring tools in accordance with established policies and proceduresProperly assess impact to core network/services and resulting impact to Customers and escalate appropriatelyInterface directly with Internal and External Enterprise Engineers/TechniciansEvent EscalationReportingSupport of hosted voice servicesThe ideal person for the role will:Ensure accuracy and completion of work performed and evaluate the effectiveness of results, in conjunction with team leads or management staffMaintain a good working image to Customers and the community with regard to personal presentation, communication, and caliber of work effortPunctual, regular, and consistent attendanceAvailability to work any shift in a 24/7/365 environmentWork in a strong team environmentOur ideal candidate will possess:Telecom or MSO Network Operations Center experience preferred, along with 3 or more years technical experience in a telecommunications, network, cable, or related industry.Strong verbal, written, and interpersonal communication skillsSound ability to analyze issuesProven experience and detailed knowledge in supporting Network protocols and networking technologies, HFC plant and system delivery, and VoIP platformsRF Network troubleshootingNetwork protocolsBasic Linux CommandsLANs and WansOSI modelSubnetting and routingCisco iOS softwarePower Plant Comprehension - Generator, UPS, Battery, Commercial, ATSHardware configurationRemote-Restore & Alternate routing Understanding & ExecutionMonitoring, Issue Management, CommunicationUse of NOC tools for issue identification and escalationCritical Thinking SkillsMicrosoft OfficeIs this the career opportunity you've been searching for? Yes? Then let us know about you - apply nowQualificationsEducation:High School Diploma or EquivalentPreferred:Telecom

Created: 2025-09-12