Customer Acquisition Specialist (Chat)

Job Title: Customer Acquisition Specialist (Chat) Job Description The Customer Acquisition Specialist is responsible for communicating the benefits and advantages of our client's products and services through value-based customer engagements. Responsibilities will largely be in closing deals with potential clients but may include lead development and upselling. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns u201c Worldu2019s Best Workplaces ,u201d u201c Happiest Employees ,u201d and u201c Best Companies for Career Growth u201d awards every year? Then the B2B department at Concentrix is just the right place for you As a Customer Acquisition Specialist, youu2019ll join an organically diverse team from 70+ countries where ALL members contribute and support each otheru2019s success and wellbeing, proudly united as u201cgame-changers.u201d Together, we help the worldu2019s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, weu2019re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop u201cfriends for lifeu201d at the same time. Weu2019ll give you all the training, technologies, and continuing support youu2019ll need to succeed. Plus, at Concentrix, thereu2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within Thatu2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youu2019ve always envisioned. WHAT YOU WILL DO IN THIS ROLE + Monitor a sales queue to achieve a revenue-based quota by effectively selling and upselling clientsu2019 products/services. + Manage a high volume of customer engagements via chat , phone, and email with a focus on meeting customer needs. + Provide accurate weekly, monthly, and quarterly sales forecasts. + Maintain a mastery of product knowledge and technical understanding of services to assess customer requirements. + Assist customers in resolving concerns/roadblocks that may prohibit product satisfaction or usage. + Maintain customers and prospects within our Customer Relationship Management system (CRM) to ensure all relevant data is captured and kept up to date. + Find opportunities to upsell our client's product and always deliver expert customer experiences. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications include: + Ability to commute to and work in our Nashville, TN office daily. + 1+ years of experience working in a closing sales role, preferably in the corporate office setting. + Prior success in achieving personal and team sales quota/goals. + Experience in high-volume calling and learning new technologies. + Having a coachable and adaptable attitude, with excellent knowledge of MS Office programs. + Experience working with or similar CRM. WHATu2019S IN IT FOR YOU At our company, we truly believe in the power of our team, and we are dedicated to championing our people. This is why we make it a priority to significantly invest in our game-changers, infrastructure, and capabilities, ensuring both your success and that of our customers. Hereu2019s how weu2019ll support your career development and personal growth in this role: + The base salary range for this position is $39,000-$42,000 Plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. + DailyPay enrollment option to access pay

Created: 2025-10-04