Event Technician, Audio Visual - The Westin Dallas ...

Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities _Equipment Operation_ u2022 Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. _Customer Service_ u2022 Strives to exceed the expectations and needs of internal and external customers. u2022 Maintains a positive relationship with all clients through effective communication. u2022 Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. u2022 Monitors events and checks in on customers throughout the day. u2022 Understands and fosters the hotel/client relationship. _Technical Ability_ u2022 Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. u2022 Handles equipment challenges and changes in a timely and professional manner. _Systems Knowledge_ u2022 Understands company processes, follows procedures, and completes systems entry and paperwork accurately. u2022 Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. u2022 Increases revenue by utilizing floor up-selling techniques. u2022 Works with clients to finalize invoices. u2022 Completes order entries in Navigator, as needed. Job Qualifications u2022 High School Diploma required. Associateu2019s degree is preferred. u2022 Internal applicants must meet/complete all training and certification requirements as determined by Encoreu2019s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: u2022 External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: u2022 1 year of customer service or hospitality experience is preferred. u2022 1 year of audio-visual experience or equivalent in an educational environment is preferred. u2022 A valid driveru2019s license is required for team members that may operate Company vehicles. u2022 Additional DOT requirements may need to be met if applicable. u2022 Must be able to lift 50 lbs. Competencies _Deliver World Class Service_ u2022 Hospitality u2022 Ownership _Do The Right Thing_ u2022 Instills Trust u2022 Safety Conscious _Drive Results_ u2022 Action Oriented _See The Big Picture_ u2022 Tech Savvy _Value People_ u2022 Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. u2022 Sitting: 2-3 Hours u2022 Standing: 4-5 Hours u2022 Walking: 4-5 Hours u2022 Stooping: 2-3 Hours u2022 Crawling: 2-3 Hours u2022 Kneeling: 2-3 Hours u2022 Bending: 2-3 Hours u2022 Reaching (above your head): 2-3 Hours u2022 Climbing: 0-1 Hours u2022 Grasping: 4-5 Hours _Lifting Requirements_ u2022 0 - 15 lbs: Continuously u2022 16 - 50 lbs: Frequently u2022 51 - 100 lbs: Occasionally u2022 Over 100 lbs: Occasionally _Carrying Requirements_ u2022 0 - 15 lbs: Continuously u2022 16 - 50 lbs: Frequently u2022 51 - 100 lbs: Occasionally u2022 Over 100 lbs: Never _Auditory/Visual Requirements_ u2022 Close Vision: Continuously u2022 Distance Vision: Continuously u2022 Color Vision: Frequently u2022 Peripheral Vision: Occasionally u2022 Depth Perception: Frequently u2022 Hearing: Continuously _Pushing/Pulling Requirements_ u2022 0 - 15 lbs: Continuously u2022 16 - 50 lbs: Frequently u2022 51 - 100 lbs: Frequently u2022 Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. _Warehouse_ Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $15.09 - $18.49 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Created: 2025-10-04