Healthcare Payer Client Relationship Manager - ...

Overview Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin. Cognizant Technology Solutions is currently seeking a highly skilled Client Relationship Manager who will be responsible for growing the payer clients in the Minneapolis, MN area. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s). The qualified candidate must live within a daily commutable distance to the client location in the Minneapolis area to be in the office 5 days per week. Key Responsibilities u00b7 Balance business development and sales responsibilities and be responsible for managing high quality delivery while developing strategies and tactics for further penetrating the account and cross-selling Cognizantu2019s emerging services. u00b7 Drive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities. u00b7 Understand the customeru2019s specific business needs and apply service/ process knowledge to meet those needs, additionally, to identify critical initiatives that help the clientu2019s business to achieve their goals. u00b7 Works to grow the client relationship by identifying new business opportunities. u00b7 Build and maintain relationships across various levels in the client organization, build a partner map to position the team and management. Have regular meetings and interface with the customer decision makers and influencers. u00b7 Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship. u00b7 Actively drive execution of the innovation agenda for the portfolio. u00b7 Be actively involved in deal reviews, developing solutions, proposal responses, creating an executive summary for the proposal, and ensure timely submission with appropriate internal approvals. u00b7 Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account. u00b7 End-to-end management of the account operations including account forecasting, budgeting, and overall P&L. u00b7 Manage accountability against Measurable Revenue/Profit Growth within set timelines. u00b7 Focus on developing a plan on increasing the visibility of Cognizant in the account and in the industry. u00b7 The qualified candidate must live within a daily commutable distance to Chicago Illinois to be in the office 4 to 5 days per week and must be able to drive to other locations in the region as needed for business. Very limited air travel required. Required Experience u00b7 15+ years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm u00b7 Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment u00b7 Strong knowledge of US healthcare, the associated technology landscape and trends u00b7 A strong performance track record of managing different portfolios ranging from sales, new sales, programs and existing annuity business u00b7 A strong relationship-oriented bent of mind, demonstrated capabilities in building and sustaining relationships u00b7 Strategic thinking and confidence and ability to plan and stay the course u00b7 Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence u00b7 Strong executive presence and gravitas u00b7 MBA or bacheloru2019s degree OR equivalent combination of education, training, and experience. Preferred Experience u00b7 The candidate must bring in experience, insight, and credibility in the US Healthcare Payer domain u00b7 The candidate must be able to work in a dynamic, entrepreneurial environment u00b7 Experience of leading and closing large deals in managed services (multi-million $ and multi-year contracts) Top Reasons to Join Our Team Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission's plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement. Benefits Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: u00b7 Medical/Dental/Vision/Life Insurance u00b7 Paid holidays plus Paid Time Off u00b7 401(k) plan and contributions u00b7 Long-term/Short-term Disability u00b7 Paid Parental Leave u00b7 Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law. A Good fit for the Cognizant culture A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our u201cCultural Value Driversu201d are well-known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative. Work Authorization Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2025-11-15