Computer Support Specialist

JOB REQUIREMENTS: Computer Support Specialist US-WI-Madison #Positions: 1 Overview If you enjoy solving complex challenges in acollaborative environment that celebrates each person's ideas,experience, and creativity, this might be the opportunity for you. Fladis a national architectural firm with ten offices across the country,specializing in science, healthcare, academic, and workplace spaces.Flad is a team of creative, intelligent, energetic people who help ourclients tackle the issues that change people's lives. How will yourdays be spent Answer, respond, resolve, and log Help Desk calls andtickets. Attempt to resolve issues on a first-level basis, providingbasic or intermediate technical support on troubleshooting problems andstandard software applications. Escalate Help Desk calls and tickets toother staff as appropriate and work together to manage and ensureresolution. Install end-user software applications, system upgrades, andmigrations. Set up and take down workstations as needed. Provide supportfor mobile devices, phone system, virtual meetings, audio-visual, andother conference room/display equipment. Conduct IT orientation for newemployees and provide user training on supported systems as requested.Perform scheduled rotation of routine technical support duties,including Help Desk, after-hours pager, etc. What you bring to this roleExperience: Minimum one year of relevant help desk and end-user supportexperience required. Two or more years preferred. Minimum of one yearexperience with Microsoft Windows 11 operating system, Microsoft Officeapplications, Office 365, videoconferencing solutions, and other similarstandard office applications required. Familiarity with AutoCAD, Revit,and desktop publishing/design applications preferred. Minimum one yearof experience with Intel-based desktop and laptop hardware required.Familiarity with Windows desktop imaging and management systems,Powershell, and batch scripting preferred. Practical experience withrecent Apple hardware and software preferred. Minimum one year ofexperience with installing, configuring, and troubleshooting devices ona TCP/IP-based network required. Education: Minimum two-year technologydegree required. Availability during Flad's business hours of 8:00 a.m.to 5:00 p.m. is required. Flad offers a wide range of benefits,including: Health, dental, and vision insurance Generous paid time offand paid holidays Financial health and wellness benefits - retirementsavings plan; fiduciary advisor; identity theft plan; Section 125flexible benefits, including mass transit and parking; income protectionlife insurance, short-term disability, long-term disability; EmployeeAssistance Program (EAP) Continuing education and career developmentinternal programs; funds set aside for external programs, licensure andsustainability support, annual professional registration andorganization reimbursement Hybrid work environment Flad Architects is anEqual Employment Opportunity employer. Flad will provide equalemployment opportunities to all qualified applicants without regard torace, color, religion, sex, sexual orientation, gender identity,national origin, age, protected veteran or disabled status, or geneticinformation. If you need a reasonable accommodation to apply for aposition, please contact Human Resources at 608-238-2661 or email us . PI277882524 APPLICATIONINSTRUCTIONS: Apply Online:Qualified females,minorities, and special disabled veterans and other veterans areencouraged to apply.

Created: 2025-09-12