Sr. Director of Digital Platforms

Overview Your Future. Secured. ISC2 is a force for good. As the worldu2019s leading nonprofit member organization for cybersecurity professionals, our core values u2014 Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence u2014 drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, youu2019ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization u2014 an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Senior Director of Digital Platforms will lead the strategy, governance, and execution of the organizationu2019s customer-facing and revenue-generating digital platforms. This role is responsible for aligning digital systems with member experience, business growth, and data-driven decision-making. It provides cross-functional leadership across applications, data, and product stakeholders while ensuring the organizationu2019s digital technology stack is scalable, performant, and innovative. This role is both strategic and operational u2014 ideal for a digital leader with strong technical acumen, platform ownership experience, and a proven ability to lead cross-functional initiatives in complex environments. Responsibilities Digital Platform Leadership & Governance + Oversee the full lifecycle of key digital platforms including:CMS, Search, Ecommerce, Personalization and Customer Data Platform, Community Forum, Chat, LMS, Events, Chapter Management, Volunteer, and Nominations platforms + Establish clear platform ownership, roadmap planning, and governance frameworks across all digital systems + Serve as a key digital partner to the Director of Applications & QA and Director of Enterprise Data & Analytics Cross-Functional Oversight + Drive coordination and strategic alignment across applications, QA, integrations, data, and analytics teams to support digital roadmap execution + Guide the planning and rollout of new or evolving platforms, ensuring alignment with member needs and business outcomes + Provide platform strategy input during enterprise planning, vendor selection, and implementation efforts Digital Analytics & Tagging + Lead digital tagging, funnel reporting, and analytics architecture (GA4, GTM, CDP) + Partner with Data & Analytics to deliver actionable reporting on user behavior, performance KPIs, and member engagement + Enable measurement frameworks for personalization and content targeting AI & Personalization Strategy + Drive experimentation and implementation of AI use cases related to customer experience, reporting, and engagement + Collaborate with the CIO and Strategic Operations on the future of AI-enhanced analytics and member segmentation Team Leadership + Build and manage a high-performing team including: + Manager of Enterprise Applications + Web Analytics & Tagging Lead + Community & Engagement Platforms Owner + Provide mentorship and technical guidance across assigned platforms and staff Qualifications + Proven success managing complex digital ecosystems with multiple internal and external development partners + Strong knowledge of web platforms (CMS, ecommerce, personalization, analytics, search, chat, LMS) + Excellent cross-functional leadership, communication, and vendor management skills + Familiarity with agile delivery frameworks and SDLC governance practices + Strategic thinker who can translate vision into action + Highly organized with strong follow-through on execution + Comfortable working in a high-growth, fast-paced environment + Strong influencing skills and ability to work across technical and non-technical teams + Committed to building a member-first, data-informed culture of digital excellence Education and Work Experience + Bacheloru2019s degree in Computer Science , Technology, or related field; Masteru2019s degree in technology or related field, preferred + 15+ years of experience in digital technology, with at least 7 years in digital platform leadership roles + Experience in platform governance, roadmap execution, and lifecycle management + Experience with digital tagging architecture (GA4, GTM) and data-driven reporting + Experience with standing up an AI architecture to support productivity + Experience in AI-driven personalization, member segmentation, or behavioral analytics + Background working with Salesforce-integrated platforms or headless CMS architecture + Exposure to managing or scaling community, learning, or events platforms Physical and Mental Demands + Up to 20% travel required. + Work normal business hours and extended hours when necessary. + Remain in a stationary position, often standing or sitting, for prolonged periods. + Regular use of office equipment such as a computer/laptop and monitor computer screens. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Job Locations _US-Remote_ Posted Date _5 days ago_ _(9/5/2025 4:43 PM)_ _Job ID_ _2025-2178_ _# of Openings_ _1_ _Category_ _Information Technology_

Created: 2025-10-04