Service Desk Attendant

15388BR FTE: 1.0 Shift: Monday - Friday between the hours of 7:00a-5:30p. Hours may vary based on clinic need. Compensation: $18.32+ Hours Per Week: 40 Weekends: No Benefit Eligible $1,500 SIGN ON BONUS Why UnityPoint Health? + Commitment to our Team u2013 Weu2019ve been named a u00a0 Top 150 Place to Work in Healthcare 2022 (u00a0 by Beckeru2019s Healthcare for our commitment to our team members. + Culture u2013 At UnityPoint Health, you matter. Come for a fulfilling career and experience u00a0 a culture (u00a0 guided by uncompromising values and unwavering belief in doing what's right for the people we serve. + Benefits u2013 Our competitive u00a0 Total Rewards (u00a0 program offers benefits options that align with your needs and priorities, no matter what life stage youu2019re in. + Diversity, Equity and Inclusion Commitment u2013 Weu2019re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. + Development u2013 We believe equipping you with support and u00a0 development opportunities (u00a0 is an essential part of delivering a remarkable employment experience. + Community Involvement u2013 Be an essential part of our core purposeu2014to improve the health of the people and communities we serve. Visit us at /careers to hear more from our team members about why UnityPoint Health is a great place to work. u00a0 u00a0 The Experience Specialist is responsible for accurately capturing and maintaining patient registration data for patients admitted for outpatient services at UnityPoint Health - Meriter clinics. This position is responsible for querying databases, utilizing many different methods, searching for existing medical record numbers on all patients, in order to provide continuity of patient care within one medical record number that is assigned to each patient. The Experience Specialist establishes UnityPoint Health u2013 Meriter Clinic billing accounts in Epic, in order to accurately charge for the services that are rendered. This position is also responsible for completing insurance verification, which includes eligibility checking, obtaining insurance benefits in order to achieve maximum reimbursement. This information needs to be accurately entered into the system for use by UnityPoint Health - Meriter registration, billing, medical records, and clinical staff. This position interacts with many internal and external customers and is responsible for creating a positive first impression of services provided at the UnityPoint Health u2013 Meriter Clinics. In addition to the registration and insurance verification duties, the Experience Specialist is responsible for scheduling all patient appointments in EPIC Cadence and answering a multiline phone and triaging calls to appropriate clinic staff, and creating patient call back messages routed to clinic staff. Required Qualifications: + High School or Vocational School graduate + Ability to demonstrate strong customer service skills. + Ability to effectively enter information into a variety of computer programs. + Ability to understand and apply guidelines, policies and procedures. + Ability to interact effectively with physicians, health care team members, individuals and members of their support systems. + Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds. + Writes, reads, comprehends and speaks fluent English + Multicultural sensitivity + Microsoft Office u2013 basic computer skills. + Customer/patient focused + Critical thinking skills using independent judgment in making decisions Preferred Qualifications: + Previous medical office experience preferred. + Previous experience with an electronic health record or medical office software preferred. + Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred. + Knowledge of medical terminology, anatomy and physiology. EEO/M/F/D/V

Created: 2025-10-04