Patient Service Specialist

JOB REQUIREMENTS: Patient Service Specialist Location US-WI-Madison JobID 338528 Pos. Category Medical Center - Front Office Pos. Type FullTime Recruiter : Full Name: First Last Kayla Quick Overview Are youready to take your career to new heights? At Concentra, you will be avital member of our patient care team and play a crucial role inproviding exceptional care to our patients. Our mission is to improvethe health of America's workforce, one patient at a time. Join us atConcentra and see how your clinical competency and compassion can make ameaningful difference in the lives of the patients you serve. ThePatient Service Specialist performs complex administrative dutiesincluding but not limited to patient registration, patient scheduling,providing excellent customer service to clients, and management ofmulti-line phone system. This role requires a general knowledge ofvarious systems and/or procedures. This position ensures that everypatient is treated with quality clinical care and is provided awelcoming and respectful experience. Responsibilities Greet patients andvisitors Communicate wait times to patients and direct them accordinglyObtain authorization, as needed, to process patients for services Checkin patients using appropriate patient management system Explain allrequired forms to patients and ensure proper completion of all paperworkAnswer incoming telephone lines and direct the caller accordinglyContact patients regarding appointment reminders, rescheduling, orcancellations. Check out patients in appropriate patient managementsystem and distribute records File paperwork, medical records, andcorrespondence Maintain inventory of office supplies and printed formsManage dissemination of all paperwork to outside parties includingnon-injury, custody, and control forms Follow HIPAA guidelines andsafety rules Attend center staff meetings Participate in initial andongoing training as required Complete processing of patient referralsincluding accurate checkout, paperwork processing, patient education,and communication with Client Support Group Assist Center OperationsDirector or other leader in managing daily administrative functionsAssist in maintaining a neat, clean, and orderly appearance throughoutthe facility Use employer reporting tool to scan and distribute employerresults and paperwork Review clinician transcriptions and enterapplicable charges via internal charge entry system. Perform some...For full info follow application link. EOE, includingdisability/veterans We consider applicants for all positions withoutregard to race, color, religion, creed, gender, national origin, age,sexual orientation, gender identity, disability or medical or veteranstatus in accordance with federal law. In addition, Concentra plies with applicable state and local laws prohibiting discriminationin employment in every jurisdiction in which it maintains facilities. APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/4C23C39936FC4927

Created: 2025-09-12