Site Reliability Engineer

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companyu2019s success. As a Site Reliability Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA or Phoenix, AZ. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manageru2019s discretion. Job Description + Designs and develops systems that are resilient and highly performant at tremendous scale. Partners to develop engineering toolset to drive stability & automation. Assesses opportunities to drive engineering stability through the analytics and metrics. + Develops and implements automated and sustainable monitoring and alerting sites to ensure the availability and performance of critical applications. + Collaborates cross-functionally to gather and analyze metrics from operating sites and applications to assist in performance tuning and fault finding as well as improve scalability and reliability metrics. Troubleshoots incidents and participates in testing approaches and test strategy results. + Performs analytics on previous incidents and usage patterns to better predict issues and take proactive actions. Identifies opportunities to evangelize adoption for greater self-healing and resiliency patterns. + Provides operational support and engineering for multiple large-scale distributed software applications. + Partners with technology teams across the enterprise to establish Site Reliability Engineering best practices and automated solutions with a focus on operational excellence. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design Competencies Analytical Thinking, Application Design, Architecture, Application Maintenance, Application Testing, IT Standards, Procedures & Policies, Software Process Improvement (SPI), Software Reliability Management, System Testing, Technical Troubleshooting Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include u201caccommodation requestu201d in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say

Created: 2025-10-04