Client Support Associate, AMS

Client Support Associate, AMSEmpowering Clients with System Support.re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.Why people love working here:Focus on personal and career petitive salary, benefits, and other forms of compensation.Fresh approaches to using familiar skill sets and areas of expertise.Caring, capable leaders.Thriving culture powered by hybrid and remote team members.Our vision: Provide powerful solutions that help our non-profit clients improve the world.Our core values: Initiative, Collaboration, Reliability and Stewardship.This role: A day and week in the life…Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and UnionsCollaborate with other departments to resolve customer issuesTroubleshooting of our AMS system for clients as neededAdvocate for customers by submitting improvement ideas and supporting other departments through projects and implementation transitions. This role: You will be successful in this role if you…Earned a bachelors degree in a technical field or equivalent experienceHave 1-3+ years relevant experience in SaaS solution supportCan analyze and explain complicated data to our clients Understand technology such as MS SQL, HTML, JavaScript and CSS Eligible candidates reside in one of these states: DC, MD, VA, MICompensation$24.04 USD per hourThis reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.Benefits20 days of PTO + 12 paid holidays Medical, Dental, Vision InsurancePet Insurance Discount 401(K) Retirement Plan with company contributionCollaborative, high-energy work environment Hybrid/Remote first workplace Your interest is safe with us!We will not share your name or information with anyone without your consent.

Created: 2025-09-15